Please Note: We are actively recruiting for our talent pool in Swansea , if you are already in the talent pool for this location, your position will not be impacted.
The Role
The Premier Host will work independently or as part of a team responsible for the day to day delivery of providing an exceptionally high standard of at seat and buffet counter food to passengers.
Role responsibilities
To provide a waiter/waitress service to the first-class passenger offering professionally and
courteously service to passengers that travel on TfW. To ensure that an exceptionally high level
of quality customer service and care is given and maintained on a day to day basis.
To be presentable, professional and on-brand with TfW by wearing the correct uniform at all
time to maintain personal hygiene and immaculate presentation.
To be compliant with Health and Safety policies by wearing the correct Personal Protection
Equipment (PPE) and adhere to the COSHH assessments, methods of cleaning and the correct
use of all cleaning products at all times to comply with Health and Safety legislation.
Be responsible for offering our customers a wide range of available products by accurately
accounting for all stock, reporting any defects and working with the trolley when needed to
provide a consistent service offering.
Accurately process cash transactions with our customer by following TfW cash handling
procedures to ensure TfW can be compliant and accurately report on customer spending.
Who we're looking for
Demonstrable experience of providing high quality face to face customer service.
Excellent customer organisational skills.
Previous experience of handing cash and sales transactions.
Knowledge and understanding of Food Safety and Food Hygiene regulations and Health and
Safety procedures.
Welsh Language Skills
While not essential for this role, Welsh language skills would make a great addition to your application.
TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.
Equal Opportunities
We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."
Who we are
Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.
Next steps
See attached Job Description for further details and how to apply. If you want to find out more about what we're doing in Wales, see our Annual Report.
We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.
This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.
