Overview
Job descriptions must clearly define the responsibilities of the position for both the employer and the employee.
Job descriptions also need to define the main skills and competencies required for the role. This can be quite different to educational requirements which also should be listed along with minimum work experience needed.
A Pirtek franchise is quite a small business and hence roles within the organisation are likely to be quite wide ranging. It is therefore important that a job description does not unduly limit a position and there is scope to introduce new responsibilities as the business grows and changes.
For all staff;
· Well spoken and well presented
· Punctual
· Enthusiastic
· Positive attitude
· Reliable
· Trustworthy
· Flexible enough to help out where needed
· Willing to work as a team
· Self starters
Responsibilities
- Conduct on-site technical assessments and provide tailored solutions to clients’ needs
- Install, maintain, and repair equipment in accordance with company standards and safety regulations
- Offer product demonstrations and training sessions to customers, ensuring they are fully informed about features and benefits
- Assist in the development of sales proposals and quotations customised to client requirements
- Build and maintain strong relationships with clients through regular follow-up and exceptional customer service
- Troubleshoot technical issues efficiently, providing timely resolutions to minimise downtime
- Keep detailed records of service activities, parts used, and customer interactions for reporting purposes
- Collaborate with the sales team to identify new business opportunities and promote product offerings
Experience
- Previous experience in technical sales or service roles within relevant industries is preferred
- Strong understanding of mechanical or electrical systems is advantageous
- Proven ability to diagnose technical problems accurately and implement effective solutions
- Excellent communication skills, both verbal and written, with the ability to explain complex concepts clearly
- Customer-focused mindset with a proactive attitude towards problem-solving and relationship management
- Relevant qualifications or certifications in engineering, electronics, or related fields are desirable but not essential
This role is ideal for motivated individuals eager to expand their technical expertise while delivering outstanding service. We value professionalism, initiative, and a commitment to continuous learning.
Key Functions & Responsibilities
· The central role will be to provide a professional On-site Hose Replacement Service to Pirtek customers. This role will include being part of a 24 hr ‘on-call’ rota with other franchise technicians.
· Candidates will be expected to actively promote Pirtek products and services to existing and prospective customers throughout their given territory.
· The candidate is expected to maintain the highest levels of health and safety practice including the mandatory use of Personal Protective Equipment where applicable
· The day to day management of a Mobile Sales and Service Unit (MSSU) to include:
o Maintaining sufficient stock levels within the MSSU as per a franchise supplied stock list.
o Performing routine maintenance checks in accordance with the MSSU defect checklist
o Ensuring the MSSU is kept clean and tidy inside and outside
o Managing all Pirtek supplied documentation within the MSSU including technical and procedural updates
· To provide assistance to Centre staff within the franchise when requested
· To attend Pirtek training courses as requested by management
· Good personal presentation and adherence to Pirtek policies and procedures
Skills and Competencies
· Basic mechanical knowledge
· Good manual dexterity and physical ability
· Good communication skills both orally and in writing
· The ability to present yourself in a professional and courteous manner to customers and staff
· The ability to work unsupervised and to time constraints
· Ability to effectively communicate technical information to engineering personnel
· Successful completion of the Pirtek Induction and Training programmes (based in Birmingham) and subsequent on-site assessments as requested by management.
Work Experience
· Ideal person to have plant or motor trade background or experience with hydraulics
· Work experience in a technical/engineering environment advantageous but not essential
Education and Qualifications Required
· Full UK driving licence
· To include the following hours; Monday to Friday 08:00 - 17:00 and Saturday 08:00 - 12:00.
o This change means you will no longer be entitled to overtime for Saturday morning.
o For clarity, you are contracted to work 26 Saturdays per annum, on a rota basis.
Pay: £32,000.00-£45,000.00 per year
Benefits:
- Company car
- Company pension
Work Location: On the road
