Job Title: Front of House Supervisor
Reporting to: Restaurant Manager
Location: Central London (Mayfair)
Type: Fulltime
Salary: £14.50 per hour + service charge
About the Client / Firm
Client is a long-established, family-run restaurant in the heart of Mayfair, reopened in May after many years with a refreshed concept, a brand-new team, and a strong focus on calm, professional hospitality.
The restaurant offers Lebanese-inspired tapas in a relaxed, café-style environment with a Parisian terrace and a high-volume international guest base.
While the location is high-profile, the service ethos is warm, personable, and unhurried. Presentation, professionalism, and guest experience are central to everything they do.
Job Purpose
The Front of House Supervisor will support the smooth day-to-day running of service, helping to build a strong front of house culture focused on consistency, warmth, and high standards.
This is a hands-on, floor-based role for someone who enjoys leading by example and supporting both guests and team members during service.
Key Responsibilities
- Support the daily front of house operation during service periods
- Lead the floor to ensure calm, well-organised, and professional service
- Act as a point of contact for guests, ensuring a positive and welcoming experience
- Support onboarding and training of new team members during reopening
- Work closely with kitchen and management teams to ensure smooth service flow
- Maintain high standards of presentation, cleanliness, and professionalism
- Assist with opening and closing duties as required
- Handle guest feedback or issues calmly and professionally
Person Specification
The ideal candidate will:
- Have previous front of house experience within hospitality
- Have supervisory experience, or be ready to step into a leadership role
- Deliver excellent customer service in a calm and professional manner
- Communicate confidently with guests and colleagues
- Take pride in presentation and setting standards on the floor
- Be reliable, organised, and comfortable in a busy service environment
- Be willing to learn, follow systems, and help build a team culture from reopening
Training, Bonus & Progression
- Full training provided as part of the reopening process
- Bonus scheme linked to performance and customer satisfaction
- Clear progression opportunities as the business establishes itself
Strong performers can progress into Assistant Manager or Head Waiter roles
Working Pattern
- Operating hours: 09:00am - 11:00pm
- Typical shifts:
- Opening: 08:30am - 5:00pm
- Closing: 4:30pm - 11:30pm
- Double shifts may be available
Step Ahead is acting as an Employment Agency. Step Ahead is committed to preventing discrimination in its recruitment practices by stimulating genuine equality of opportunity.
This means that everyone is treated solely on the basis of competence and merit, regardless of age, gender, marital status, sexuality, ethnicity, racial, religious or disability considerations, and we welcome applications from all sectors of the community.
Pay: £14.50 per hour
Work Location: In person
