Delivery Manager (HEO)

Building Safety Regulator
Newcastle upon Tyne

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Job details

Permanent | Part-time | Full-time
£38,005 - £41,065 a year
1 day ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Childcare
Sick pay

Qualifications

Microsoft Outlook
Resource allocation planning
Stakeholder collaboration
Stakeholder liaison
Coaching
Presentation skills
Stakeholder coordination
Continuous improvement
Continuous improvement cycles oversight
Team management
Leadership
Operations leadership experience
Stakeholder management

Full job description

Details

Reference number

476410

Salary

£38,005 - £41,065

Standard

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Higher Executive Officer

Contract type

Permanent

Type of role

Operational Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Birmingham, Bootle, Cardiff, Edinburgh, Leeds, Newcastle-upon-Tyne, Nottingham, Sheffield

About the job

Job summary

This role is vitally important to the effectiveness of the Building Safety Regulator (BSR) in ensuring the safety of residents and communities by providing effective operational leadership and oversight across Building Control.

Working as part of the Operational Delivery Team, you will ensure that regulatory activity, workloads, resources and workflow are coordinated and progressed effectively, supporting Regulatory Leads and regulatory partners to deliver assessment activity within required timescales and to a high standard.

You will work closely with Case Officers, Regulatory Leads and Multi-Disciplinary Team (MDT) members, providing operational support and oversight to ensure cases and associated activity progress efficiently. This will include managing workloads and priorities, coordinating resources, monitoring performance and identifying and resolving risks or issues that could affect delivery.

The role will operate across the Building Control function and may have a particular focus on either Building Control leadership or Building Control Workflow. The core responsibilities and expectations of the role are common across both areas, with the emphasis varying depending on the area of deployment.

For Building Control leadership, this will include providing operational oversight of casework, assessment timelines, caseloads and the delivery of Case Officer teams. For Building Control Workflow, this will include oversight of workflow, MDT allocation, resource capacity and the coordination of activity to ensure the right resources are available at the right time.

You will contribute to the continued development of the Building Control service, identifying opportunities to improve processes, efficiency and ways of working. You will work collaboratively across the wider team to support changing business priorities and help build a consistent, high-performing operational service.

Where applicable, you will also provide line management, coaching and development support to colleagues, ensuring people are supported to deliver effectively and consistently.

Part time working hours are available for this role. We can accept part time applicants who can commit to working a minimum of 30 hours per week over five days.

Job description

The Building Safety Regulator (BSR) became an Arm's Length Body (ALB) of Ministry for Housing, Communities, and Local Government (MHCLG) on 1st June 2026.

The BSR is a Non-crown, Non-Departmental Public Body (NDPB), and as such its employees are Public Servants, rather than Civil Servants.

All employees will have access to:

The Civil Service Pension Scheme.
Civil Service Jobs and the ability to apply for roles advertised Across Government.
The entitlement to compensation being calculated in line with the Civil Service Compensation Scheme.

Existing Civil Servants transferring into BSR will have their continuity of Service recognised for the purposes of sick pay and annual leave entitlement. However, if they later move to another Civil Service department, continuity of service may not automatically be recognised by the receiving department.

This would be subject to that departments own policies and arrangements.

Key Responsibilities

Provide effective operational leadership and oversight, ensuring Building Control activity, workloads and priorities are managed effectively and delivered at pace in line with business priorities and mandatory timelines. Work with colleagues to manage competing priorities, identify issues affecting delivery and ensure appropriate action is taken.
Manage and coordinate workloads, casework and resources, including reviewing caseloads and workloads, coordinating MDT allocation and resource capacity, and ensuring resources are effectively aligned to demand. Work with Case Officers, Regulatory Leads and colleagues to keep cases and assessment activity progressing and manage backlogs where required.
Monitor performance, data and operational information, maintaining accurate trackers, databases and case management systems to support performance reporting, business planning and effective decision-making. Analyse operational information to identify trends, delivery issues, capacity pressures and opportunities for improvement.
Identify, manage and escalate operational risks and issues, including delays, capacity constraints, conflicts of interest, dependencies and issues affecting case or workflow progression. Provide operational advice and guidance to Case Officers, Regulatory Leads, MDT members and colleagues and support the effective resolution of issues.
Provide leadership, support and effective stakeholder management, working collaboratively with internal and external stakeholders to support delivery and maintain consistent and high quality working practices. Provide leadership, coaching and support to colleagues and, where applicable, undertake line management responsibilities, supporting performance, development and wellbeing.
Lead and contribute to continuous improvement and change, identifying opportunities to improve operational processes, casework, workflow, resource deployment and service delivery. Support the development, implementation and embedding of new or revised processes and ways of working.

Person specification

Essential Skills and Criteria

Previously worked in a fast-paced operational, regulatory, casework or service delivery environment.
Ability to manage and prioritise workloads, caseloads and resources to deliver against mandatory timelines and business priorities.
Experience of driving team or operational performance and maintaining high standards of quality, consistency and delivery, including providing support, challenge and direction to colleagues where required.
Proven ability to provide operational leadership, coordination or oversight, with the ability to use judgement and initiative to identify, manage and escalate risks and issues.
Experience using data, trackers, databases or case management systems to monitor performance, support decision-making and identify trends, risks or opportunities for improvement.
A history of effective internal and external stakeholder engagement, including providing advice and guidance, resolving operational issues and supporting service improvement and change.
Experience contributing to or implementing process improvements and new ways of working to improve efficiency, quality or service delivery.
Proficiency with Microsoft Office, including intermediate Excel, Outlook and SharePoint, and confident in using or learning digital workflow and case-management platforms (e.g. D365).

Hybrid Working

At BSR, we are proud to be able to offer our people the opportunity to work in a hybrid way which combines working from home and the office. This is a voluntary, non-contractual arrangement, and your allocated office will be your contractual place of work.

There will be a requirement to travel to the office for various activities, e.g., collaborative working, supporting and training colleagues. If hybrid working is suitable for you and your role, you will be expected to attend the office, or other business-related site, for 60% of your working week. The arrangements will be determined primarily by business need, but personal circumstances and other relevant circumstances will also be taken into account.

Therefore, we would encourage candidates to consider if the commute from home to the office is a feasible distance to travel before making an application. Please note that if you are successful, hybrid working will be discussed prior to taking up the post.

Travel

There will be a requirement to travel to other offices and this may involve an overnight stay on a monthly basis.

For details of office locations please see here Offices

Behaviours

We'll assess you against these behaviours during the selection process:

Delivering at Pace
Working Together
Communicating and Influencing
Making Effective Decisions

We only ask for evidence of these behaviours on your application form:

Working Together

Benefits

Alongside your salary of £38,005, Building Safety Regulator contributes £11,010 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity

We invest in our people with;

Competitive rates of pay
Access to the highly competitive Civil Service Pension Scheme to which we contribute 28.97% far more than in the private sector
Family friendly policies and working hours to help balance your home life and career
Carer friendly policies to help create a supportive working culture
185 hours annual holiday increasing to 222 hours after 5 years' qualifying service, plus public holidays
Parental leave benefits
As a member of BSR you will gain access to a wide range of fantastic benefits that you can take advantage of such as the Cycle to Work Scheme, E-Gift Cards, and Vouchers via our partner EdenRed.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths and Experience.

Application Information

As part of your application, you will be invited to complete an anonymised CV which should include your career history, experience, and qualifications.

You will also be asked to complete an anonymised Personal Statement, of no more than 1000 words which demonstrates how you meet the Essential Skills and Criteria of the job advert.

In addition, you will be required to complete a 250 word statement on the behaviour, working together.

Please be advised that the CV is for information purposes only and will not be scored.

Application Guidance

Please access the following link for guidance on how to apply and how to complete a Personal Statement How to apply

Sift Information

The sift will take place from week commencing 21st September 2026 when you will be assessed on your 250 word statement and Personal Statement.

IMPORTANT: Please note an initial sift will be conducted on your 250 word statement. If you meet the benchmark for this element, you will be progressed to a full sift in which the Personal Statement will also be scored. If you do not meet the standard for the statement, you will not receive a score for your Personal Statement.

Interview Information

Interviews will take place from week commencing 5th October 2026 when you will be assessed against the behaviours detailed within the job advert. You will also be asked strength based questions.

The lead behaviour, Delivering at Pace, will be used in the event of a tie-break.

Sponsorship

This role is not open to application from those who will require sponsorship under the points-based system. Should you apply for this role and require sponsorship your application will be rejected, and any provisional offers of employment will be withdrawn.

Further Information

Please note that a Reserve List will be held for the period of up to 12 months. There is no guarantee you will be offered a role from our reserve lists, so if you see a vacancy on Civil Service Jobs that you are interested in, we recommend you apply.

BSR reserve the right to conduct additional checks, including Google and social media checks, when recruiting candidates into a role within BSR. These checks will be carried out in line with the Civil Service Commission Principles and, if used all candidates will be subject to these additional checks.

From 23rd June 2025, if you are successful at interview, as part of your pre-employment checks, HSEs Recruitment Team are required to check your details against the Internal Fraud Hub (IFH), using your personal details name, NINO, and date of birth. If you are included on the database, you will be refused employment. If you believe that there has been an error in the inclusion of your data and wish to make an appeal, please contact the CO email box [email protected].

Details of the types of internal fraud/dishonesty covered by this process are defined by the Cabinet Office and can be found here Internal Fraud Register privacy notice - GOV.UK

It is the candidates responsibility to ensure they are aware of the terms and conditions they will adopt should they be successful in their application. For a summary of BSR terms and conditions, please see the attached BSR Terms and Conditions document.

Progression through pay ranges is subject to annual pay awards as permitted within annual pay remit guidance and negotiations with Trade Unions.

BSR is proud to be a part of the Disability Confidence Scheme (DCS). As a Disability Confident employer, we positively welcome applications from disabled people. We are committed to making workplace adjustments to ensure anyone can participate in the recruitment and selection process.

If, during the application or interview process, you require any assistance due to a disability or a medical condition, please contact us at the email address below to discuss how we can support you. For example, if you have a disability, and you need an application form in an alternative format or you would like to know more about our recruitment process, please contact: [email protected]

If successful in securing your role, BSR can provide suitable workplace adjustments to support you throughout your career with BSR.

Any move to BSR from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility here.

Please note, if you are a current civil servant and you are currently undergoing any of the following formal actions your application will not be progressed any further;
Formal discipline action, any formal action regarding attendance, poor performance or any restriction of duties as a result of disciplinary action.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Emily Penry
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

If you believe that Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition have not been met, you can raise a complaint by emailing: [email protected] or by writing to HSE at the following address:
HR Resourcing Team, 2.3 Redgrave Court, Merton Road, Bootle, Merseyside, L20 7HS.

If you are not satisfied with the response you receive from the Department, you can contact Civil Service commissioners:
https://civilservicecommission.independent.gov.uk/code/civilservicecodecomplaints/

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Details

Reference number

Salary

Job grade

Contract type

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information

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