What You’ll Be Doing
Reporting to the Reservations Manager, you’ll be responsible for the accurate and efficient administration of reservations. With your expert knowledge, you’ll support our clients to maximise sales opportunities and encourage repeat business.
Committed to achieving hotel revenue targets, you’ll deliver exceptional customer service with a flexible, hands-on approach. Working closely with other departments, you’ll go the extra mile to secure bookings and ensure every guest enjoys a seamless experience.
Who You’ll Be Working For
Located in the heart of Manchester’s trendy Northern Quarter, our stunning city-centre hotel is just a short walk from Victoria and Piccadilly Stations and Shudehill Interchange. With Manchester Arena, The Printworks, and Manchester Arndale on our doorstep, we welcome guests from all over the world for business and leisure.
We offer 228 bedrooms, a gym, meeting rooms, and our cosy Glasshouse Bar & Restaurant—making us a fantastic place to start or grow your Centre Island career.
Our Values
Centre Island is a growing family of 9 hotels with over 500 employees. Whether at one of our branded IHG properties or our boutique independents, we deliver with pride, personality, and passion.
Our values guide everything we do. We strive to always:
- Act with INTEGRITY and CARE
- ENGAGED with customers and colleagues alike
- Have PASSION and take OWNERSHIP in everything they do
- Strive to be CREATIVE to continuously improve
What We Offer
- Growth Opportunities
- Professional development, mentoring, and accredited training with City & Guilds and ILM.
- Access to our virtual learning platform and apprenticeship programmes.
- Health & Wellbeing
- A supportive, inclusive environment where you can be yourself.
- Activities to promote physical, mental, financial, and social wellbeing.
- Qualified Mental Health First-Aiders on site.
- Free use of workout facilities at selected locations.
- Rewards & Recognition
- Access to IHG’s worldwide Employee Rate and Friends & Family discounts.
- Internal rewards programme with Love2Shop vouchers and fun perks.
- Hero Awards and our annual CIH Awards Ceremony.
- Bonuses for successful referrals and long service recognition.
- Other Benefits
- 28 days holiday, rising to 33 after 5 years’ service.
- Full uniform provided.
- Discounted food while on shift
Main Duties & Responsibilities
· Professional handling of bedroom reservations enquiries from all channels.
- Listening and assisting the client with both hotel and local knowledge to maximise revenue opportunities.
- Accurate and efficient implementation of pricing, posting, invoicing, procedures and hotel communication; supporting operational departments and ensuring the best guest experience.
- Monitor competitor activity and market trends, responding quickly to opportunities.
- Build client relationships, with professionalism, trust and sincerity.
- Promote new campaigns and IHG initiatives
- Complete RFP’s and proposals in allocated time frame
- Research, Identify and convert on sales leads.
- Participate in promotional events
- Efficient system and diary management to maximise sales opportunities
This description outlines the key responsibilities and values of the role but is not exhaustive.
If this sounds like the right opportunity for you, we’d love to hear from you.
Job Types: Part-time, Permanent
Pay: £22,364.00 per year
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Ability to commute/relocate:
- Manchester M4 4AF: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
