Job Description:
Overview
We are a friendly GP Training Practice located centrally in the Shawlands area. Our practice consists of 3 GP Partners, 1 salaried GP, Practice Manager, Practice Nurse, Senior Administrator, Senior Medical Receptionist and a team of 5 reception staff. The Practice also accommodates attached NHS staff in the form of a pharmacist, district nurses and health visitors.
Medical reception experience or NHS experience would be an advantage and a working knowledge of Vision and Docman is helpful but not essential as training will be provided. As a medical receptionist in our practice, you will have a patient-focused telephone manner and the ability to remain calm under pressure.
We are seeking a professional and organised Medical Receptionist to join our healthcare team. This vital role involves providing excellent customer service, managing administrative tasks, and ensuring the smooth operation of the front desk. The ideal candidate will have a friendly demeanour, strong organisational skills, and previous experience in an office or administrative environment. This position offers an opportunity to contribute to patient care in a supportive and dynamic setting.
Duties
- Excellent communication skills
- Answering the telephone and signposting patients to the appropriate service
- Greeting and assisting patients
- Result handling
- Dealing with delegated tasks from clinical staff and general administration.
- Processing prescription requests
- Receiving, sorting and scanning mail
Other duties:
- Handling sensitive information in a confidential manner
- Maintaining patients clinical records e.g. read coding
- Communicating with all team members
- Working as a team and assisting colleagues
- Help to ensure the efficient and smooth day-to-day running of the reception
Experience
- Prior office experience is essential, preferably within a healthcare or medical environment
- Administrative experience demonstrating proficiency in managing schedules, records, and communication tasks is highly desirable
- Excellent organisational skills with attention to detail
- Strong interpersonal skills with a friendly and professional manner
- Ability to work efficiently both independently and as part of a team
- Proficiency in standard office software such as MS Office Suite (Word, Excel, Outlook).
This role is ideal for organised individuals who are committed to delivering exceptional patient service while maintaining efficient administrative operations.
Flexibility to cover shifts to accommodate holiday and sickness leave is essential for the post.
Salary dependent on experience.5.5 weeks annual leave with pro rata bank holiday entitlement. Benefits of a generous NHS pension scheme.
Working hours: Thursday and Fridays 8:30am until 6pm
Return CVs to practice manager : [email protected]
Closing date is 12th July 2026. Successful candidates will be invited for interview within 1 week of the closing date.
Job Type: Part-time
Work Location: In person
