Customer Care Manager (Tiling Background)
Location: Newcastle Upon Tyne
Job Type: Full-Time
Optima are looking for an experienced Customer Care Manager with a strong tiling background to join our team, working across new build housing developments.
This is a hands-on role focused on managing and completing customer care, snagging, and finishing works to ensure every property is delivered to the highest standard.
Key Responsibilities
- Carry out and manage customer care and aftercare works.
- Complete snagging and finishing tasks on new build homes.
- Undertake high-quality tiling repairs and remedial works.
- Liaise professionally with homeowners, site managers, and developers.
- Ensure all work is completed to a high standard and within agreed timescales.
- Maintain accurate records of completed works and outstanding issues.
Requirements
- Proven experience in wall and floor tiling.
- Previous experience in new build housing and customer care.
- Strong knowledge of snagging and finishing works.
- Excellent communication and customer service skills.
- Ability to work independently and manage your workload effectively.
- Full UK driving licence.
What We Offer
- Competitive salary (depending on experience).
- Company vehicle or vehicle allowance (if applicable).
- Pension scheme.
- Paid holidays.
- Opportunities for career progression within a growing business.
- Supportive and professional working environment.
If you take pride in delivering exceptional workmanship and outstanding customer service, we'd love to hear from you.
Apply for the position by clicking APPLY.
For further information on the role please contact Cameron/Joe on 0191 9174740
Internal Reference Code: INDT
Pay: £40,000.00 per year
Experience:
- Construction management: 3 years (preferred)
- tiling : 3 years (preferred)
Licence/Certification:
- CSCS Skilled Worker (required)
- Driving Licence (required)
Work Location: In person
