Job Description: Reception/ Administrator
Job Description: Receptionist / Administrator
Job Title: Receptionist / Administrator
Location: North Marston
Salary: £25,000 - £28,000 depending on experience
Hours: 08:00 – 16:00
Contract Type: Full Time, Permanent
Reports To: HR and Office Manager
About the Role
We are looking for a friendly, organised and adaptable Receptionist / Administrator to join our Alternative Provision based on a working farm. This is a varied role where no two days are the same, combining reception duties with administrative support to help ensure the smooth day-to-day running of the provision.
As the first point of contact for visitors, parents, carers and professionals, you will provide a welcoming and professional service while supporting staff, maintaining accurate records and ensuring administrative processes run efficiently. You will play an important role in creating a safe, organised and positive environment for learners, colleagues and visitors.
Key Responsibilities
Reception and Front of House
- Welcome visitors, parents, carers, professionals and contractors in a friendly and professional manner.
- Ensure all visitors sign in and out and follow safeguarding procedures.
- Answer telephone calls, emails and general enquiries, directing them appropriately.
- Maintain a welcoming, organised and professional reception area.
- Support the daily arrival and departure of learners and visitors.
- Receive deliveries and distribute post as required.
Administration Support
- Provide general administrative support including filing, photocopying, scanning and data entry.
- Maintain accurate electronic and paper-based records.
- Prepare letters, reports, forms and other documentation.
- Support attendance monitoring and communication with parents and carers where appropriate.
- Assist with arranging meetings, appointments and maintaining shared calendars.
- Order and monitor stationery, office supplies and resources.
- Support the maintenance of learner records and other administrative systems.
· • Assist with the administration and coordination of Education, Health and Care Plan (EHCP) Annual Reviews, ensuring documentation is prepared, distributed and returned within Local Authority statutory timescales.
· • Liaise with education staff, families and external professionals to gather reports and evidence required for EHCP Annual Reviews.
· • Maintain accurate records of EHCP review dates, deadlines and associated documentation to ensure compliance with Local Authority requirements.
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Supporting the Wider Team
- Work collaboratively with education, pastoral and farm staff to support the smooth running of the provision.
- Respond flexibly to the changing needs of the day.
- Assist with practical administrative tasks across the organisation when required.
- Communicate professionally with learners, families, colleagues and external agencies.
- Maintain confidentiality and handle sensitive information appropriately.
Safeguarding and Wellbeing
- Safeguard and promote the welfare of children and young people in line with organisational policies.
- Follow safeguarding, health and safety and site procedures at all times.
- Report concerns promptly to the appropriate member of staff.
- Ensure visitor procedures are followed consistently.
- Contribute to maintaining a safe, welcoming and inclusive environment.
Communication and Partnership Working
- Develop positive working relationships with colleagues, learners, families and partner agencies.
- Communicate clearly and professionally in person, by telephone and in writing.
- Support the sharing of accurate information across the team.
- Work collaboratively to continually improve administrative processes and learner experience.
Person Specification
Essential Experience
- Previous experience in an administrative, receptionist or customer service role.
- Excellent organisational skills and attention to detail.
- Strong written and verbal communication skills.
- Good IT skills, including Microsoft Office and data entry.
- Ability to prioritise workload and work effectively in a busy environment.
- Ability to maintain confidentiality and manage sensitive information.
- A flexible, positive and professional approach to work.
Desirable Experience
- Experience working within education, Alternative Provision or with young people.
- Experience using school management information systems or databases.
- Knowledge of safeguarding procedures.
- Experience working within a rural, outdoor or farm-based environment.
Essential Skills and Attributes
- Friendly, welcoming and approachable.
- Highly organised and reliable.
- Calm under pressure and adaptable.
- Excellent communication and interpersonal skills.
- Able to work independently and as part of a team.
- Positive, proactive and willing to support others.
- Good sense of humour and a flexible attitude.
- Commitment to providing an excellent service.
Qualifications
Essential
- GCSEs (or equivalent) in English and Maths.
- Good working knowledge of Microsoft Office applications.
Desirable
- Business Administration qualification or equivalent.
- First Aid qualification.
- Safeguarding training.
Additional Requirements
- Enhanced DBS check required – we will apply for this for you if you do not have one
- Commitment to safeguarding and promoting the welfare of children and young people.
- Commitment to ongoing professional development.
- Ability to maintain confidentiality and comply with data protection requirements.
- Flexibility to support the needs of a busy Alternative Provision.
Our Commitment
We are committed to providing a safe, inclusive and nurturing environment where young people are supported to overcome barriers and achieve their aspirations. Every member of our team plays an important role in creating a welcoming, organised and supportive environment that enables learners, colleagues and visitors to thrive.
Accessibility and Reasonable Adjustments
Animal Antiks is committed to creating an inclusive workplace where everyone has the opportunity to succeed. If you have a disability or long-term health condition and require any reasonable adjustments during the recruitment process, please let us know. We will work with you to ensure you can fully participate in the selection process.
Pay: £25,000.00-£28,000.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
