17.14 Per Hour
HYDRO RETAIL UNIT SUPERVISOR
*Please Note - This is a casual contract*
At SEC Food, we are proud to be the official catering partner for The Scottish Event Campus (SEC), priding ourselves on providing an exceptional customer experience for every visitor to the campus.
The campus comprises of 3 key venues - The OVO Hydro,The SEC Centre and the SEC Armadillo,each hosting various dynamic events and providing a unique customer experience.
Who we are!
We are SEC Food,a proud brand of Levy UK and the official catering partner of the SEC – with the aim to deliver exceptional food and hospitality experiences that make every event memorable!
At Levy,we don’t just serve food - we craft experiences. Our team is dedicated to quality,sustainability,and continuous improvement. Joining Levy means becoming part of a dynamic,inclusive culture where your skills can grow,and your contributions truly matter.
We proudly serve some of the world’s best venues,including Madison Square Garden,Wimbledon,and of course the Scottish Event Campus!
Overall purpose of the role
The primary responsibility of a Retail Supervisor is to support and assist in the efficient operations of our retail catering outlets for live entertainment events. The Supervisor plays a pivotal role in ensuring exceptional customer service,maintaining operational standards,and fostering a positive work environment for the team. They are instrumental in supervising staff,facilitating smooth service delivery,and contributing to the overall success of the operation.
Essential Qualifications and Experience
Industry experience: minimum of 2 years of experience in the hospitality industry,with exposure to restaurant or bar environments.
Leadership skills: demonstrated ability to lead and motivate a team,with experience in staff supervision and guidance.
Customer service focus: proven track record of delivering excellent customer service and handling customer inquiries or concerns.
Regulatory Compliance: understanding of local regulations related to food and beverage service,with adherence to safety and hygiene standards.
Flexibility: willingness to work flexible hours,including evenings,weekends,and holidays,to meet operational requirements.
Desirable Skills and Qualifications
Beverage knowledge: interest in learning about different beverages,including cocktails and wines.
Leadership potential: demonstrates potential for leadership with a willingness to learn and grow in the role.
Key Responsibilities
Operations Support:Assist in the smooth running of daily operations,including opening and closing procedures,cleanliness,and organisation. Ensure compliance with health,safety,and sanitation regulations by monitoring adherence and addressing any issues promptly. Support inventory management by assisting in stock checks,receiving deliveries,and maintaining accurate records.
Customer Service:Provide excellent customer service by welcoming guests,taking orders,serving food and beverages,and handling inquiries or complaints. Assist in maintaining service standards by monitoring the retail F&B outlets,ensuring cleanliness,and addressing any issues promptly. Interact with customers to gather feedback and contribute to improving the overall guest experience.
Staff Supervision:Supervise and support bar and restaurant staff during shifts,providing guidance and assistance as needed. Assist in training new team members on job responsibilities,service standards,and safety procedures. Contribute to maintaining a positive work environment by fostering teamwork,resolving conflicts,and recognising employee contributions.
Health,Safety,and Environment (HSE): Assist in maintaining a safe and clean working environment by following health and safety protocols. Participate in training sessions related to health,safety,and food hygiene to ensure compliance. Report any safety hazards or incidents promptly and assist in implementing corrective actions.
Why work with us?
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National Living Wage Employer - Hourly Rate of £17.14 p/h,paid weekly!
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Team meal entitlement while on duty
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Free team car parking on site
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Opportunity to work at the biggest and best events in the country!
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Opportunity for career progression within the team
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Progression opportunity in your role across other venues within Compass Group UK and Ireland – from Wimbledon to Wembley,we cover the best in the UK!
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Flexible shifts and manage your own work schedule
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Perks @ Work discounts for all employees
If you enjoy working at large-scale events and delivering exceptional customer service,working with SEC Food will be for you!
Apply online now via our short application form (only takes a couple of minutes).
*Please Note - This is a casual contract*
