Closing Date: Friday 14th August
Interviews: From 26th August
Working within a team with Emily Rush, our Manager, the Analyst will play a critical role in the Cladding Safety Scheme (CSS), working at pace to support the remediation of eligible buildings with unsafe cladding and helping to improve outcomes for leaseholders and residents.
Working closely with the Manager of Delivery Control Performance and Messaging, CSS Governance colleagues and the wider CSS team, you will monitor applications at key milestones to ensure applicants keep residents informed, providing greater certainty and reducing concerns about building safety and financial impacts.
A key part of the role will be managing the leaseholder and resident escalation inbox, investigating concerns, monitoring communication standards, and working with applicants and delivery partners to resolve issues and drive improvements. You will also support the management of complaints, ensuring they are handled appropriately and within agreed timescales, using insights and feedback to inform continuous improvement across the CSS programme.
Alongside this, you will support the CSS risk and control environment, maintaining risk documentation, monitoring compliance requirements, contributing to assurance activities, and providing insightful reporting on performance, risks, concerns, and emerging themes to senior leaders and stakeholders.
You will be joining a small but highly motivated and experienced team that is committed to driving positive change across the sector. You will quickly develop a strong understanding of CSS systems and processes and work closely with both internal and external stakeholders to maintain a robust risk and control environment.
This is an excellent opportunity to join a fast-growing national organisation in a role with genuine social purpose. You will help improve the experience of leaseholders and residents, support effective programme governance, and contribute to the successful delivery of strategic building remediation projects that restore confidence in the housing market.
Whilst the day job focus is to provide risk management and help design and implement wider audit and assurance activities, you will be used to "spinning several plates" at once and will always be looking for ways to improve and innovate.
You will be confident working in a role where tasks vary and where pace is critical to our success.
You will be confident handling sensitive resident concerns, complaints, and escalations, balancing empathy with professionalism while working with applicants and internal teams to achieve positive outcomes. You will be able to identify recurring themes, draw out key insights, and use these to inform improvements to communication, governance, and programme delivery.
You'll be comfortable supporting other teams within the Cladding Safety Scheme where needed and be able to work independently whilst collaborating effectively as part of a wider team.
You will have a positive outlook, a willingness to learn, and a genuine commitment to supporting the wider programme to help applicants access the Cladding Safety Scheme and progress the remediation of their buildings for the benefit of residents.
Delivering on a mission as bold as ours isn’t always easy. You will be resilient and confident in engaging with stakeholders to ensure leaseholders and residents are kept informed about the progress of their buildings. Where communication requirements are not being met, you will proactively escalate concerns to your manager and the wider team.
You will be comfortable using a range of IT systems and have experience with Microsoft applications, including Outlook for managing shared inboxes and Excel for tracking applications, monitoring performance, and supporting effective programme delivery.
Homes England: The Housing and Regeneration Agency
We believe that affordable, quality homes in well-designed places are key to improving people’s lives. As the government’s housing and regeneration agency, we create thriving new places and transform urban areas, combining the full breadth of our powers, expertise, land, capital and influence to bring investment to communities and get more homes built.
How? We form long-term partnerships that bridge the gap between the public and private sector to meet local needs and aspirations. We use our influence to champion the creation of sustainable homes, communities and places that are brilliantly designed for the people that live there now, and in the future. And we use our funding and support to build a more resilient, diverse and innovative housing sector, helping new entrants in the market, encouraging modern methods of construction and design, and promoting the utmost attention to building safety.
Together with our partners, we’re accelerating the pace of house building, remediation and regeneration across the country, as we seek to deliver ever more affordable homes in places people are proud to call home for generations to come.
As well as a competitive salary and 33 days annual leave, we are committed to 50/50 hybrid working. We’ll support you, wherever possible, so that you don’t miss out on what matters to you.
Membership of the Homes and Communities Agency Pension Scheme, which is a contributory defined benefit scheme with the amount you receive on retirement based on your salary and years worked at the Agency.
Internal applicants: please note that if you are successful, the salary you are offered will be in accordance with our pay policy. You can find details on the HR Hub SharePoint site.
If you ever need a bit of extra help, we have a great employee assistance programme, a wide range of healthcare plans, financial wellbeing support and access to many great discounts with leading high street names.
Our range of network groups are also there to support you to be yourself at work and play a key role in helping shape our future.
If you are a member of a professional body, we’ll pay for your membership and once you get your digital kit, you’ll be good to go.
Homes England are a geographically diverse community. We work to a 50/50 office/ home based model. Moving back into our office environments has enabled us to utilise our space and time together in the most collaborative way.
We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.
We also encourage you to apply using the full application option as opposed to quick apply, this is especially important if you would like to indicate to us that you would like to be considered under the disability confident scheme.
We’re a diverse team of more than 1,000 professionals spanning 17 professions, helping Homes England to be effective, efficient and deliver for communities.
Our people remain at the heart of everything we do, and we’re committed to building an Agency that not only reflects the diverse communities we serve, but also champions inclusion in how we shape homes and places across the country. For more information about our EDI strategy please see our Homes England equality, diversity and inclusion reports - GOV.UK
You will be required to have the Right to Work in the UK and Homes England do not offer visa sponsorship. If your application is shortlisted to interview we will require you to provide proof of your Right to Work in the UK at this stage.
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
