JW Grant Group is one of Scotland's leading independent builders' merchants, with five branches serving both trade professionals and retail customers across Central Scotland.
We are looking for a confident, enthusiastic and customer-focused Trade Counter Sales Advisor to join our team.
Previous experience within a builders' merchant or the construction supplies industry would be a distinct advantage, however it is not essential. What is essential is a proven track record in sales, a passion for delivering outstanding customer service, and the ability to build lasting customer relationships.
This is an excellent opportunity to join a growing, independent business where every day is different and no two customers are the same.
The Role
You'll be the face of the business, serving customers on the trade counter, handling enquiries, preparing quotations and helping customers find the right products for their projects. You'll work with both trade account customers and members of the public, providing knowledgeable advice and excellent service from start to finish.
Key Responsibilities
- Serving trade and retail customers on the sales counter and by telephone
- Building strong relationships with new and existing customers
- Identifying sales opportunities and maximising every customer interaction
- Preparing quotations and processing customer orders accurately
- Providing product advice and recommending suitable alternatives where appropriate
- Following up quotations and sales enquiries
- Supporting the branch team to deliver outstanding customer service
- Maintaining product knowledge and keeping up to date with new products and promotions
- Using our computer systems to process orders and maintain accurate customer records
What We're Looking For
- Previous sales experience is essential
- Builders' merchant, construction, timber, plumbing, landscaping or similar industry experience is preferred but not essential
- Excellent communication and interpersonal skills
- A confident and professional manner
- Strong customer service skills with a genuine desire to help customers
- Good IT and administration skills
- Ability to work well under pressure in a busy sales environment
- A positive attitude and willingness to learn
- Excellent organisational skills and attention to detail
What We Offer
- Competitive salary
- Company pension
- Staff discount
- Full product training
- Opportunities to develop your knowledge and career within a growing independent business
- Supportive team environment
If you enjoy dealing with customers, thrive in a busy environment and have a passion for sales, we'd love to hear from you.
Pay: From £29,120.00 per year
Benefits:
- Company pension
- Employee discount
Experience:
- B2B sales: 3 years (required)
Work Location: In person
