Job Overview
We are seeking a dynamic and detail-oriented IT Executive to join our technology team. In this role, you will be instrumental in maintaining and optimizing our IT infrastructure, providing exceptional technical support, and ensuring seamless computer network operations across the organization. Your proactive approach and strong communication skills will help us deliver reliable IT services that empower our teams to achieve their goals efficiently. This paid position offers an exciting opportunity to develop your expertise in a fast-paced, innovative environment dedicated to technological excellence.
Duties
- Manage and troubleshoot computer hardware, operating systems (Windows, macOS, Linux), and software applications to resolve user issues promptly.
- Support and maintain network infrastructure including LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and other security measures to ensure data integrity and security.
- Provide help desk support by assisting users with technical problems related to desktop support, operating systems, and software applications such as Microsoft Office.
- Monitor and troubleshoot network connectivity issues, ensuring minimal downtime for users across various departments.
- Use ticketing systems like BMC Remedy, ServiceNow, or Jira to document incidents, track resolutions, and manage service requests efficiently.
- Assist with configuring and maintaining computer hardware components and peripherals to optimize performance.
- Collaborate with team members to implement system upgrades, security patches, and new technology deployments.
Skills
- Strong knowledge of computer networking concepts including LAN setup, VPN configuration, firewalls, and network security protocols.
- Proficiency in troubleshooting software issues across multiple operating systems such as Windows, macOS, and Linux.
- Excellent technical support skills with the ability to communicate complex solutions clearly to non-technical users.
- Experience with help desk tools like BMC Remedy, ServiceNow or Jira for incident management.
- Familiarity with desktop support tasks including hardware repairs, OS installations, and peripheral setup.
- Knowledge of cybersecurity practices including firewall management and network access controls.
- Effective communication skills paired with a customer service-oriented mindset to ensure user satisfaction.
Join us as an IT Executive and become a vital part of our mission to deliver innovative technology solutions that enhance productivity and security across our organization!
Pay: £25,420.00-£58,343.77 per year
Benefits:
- Free or subsidised travel
- Private medical insurance
Work Location: In person
