Credit Controller (fixed term, 9-12 months)
This position is full time, fixed-term and based in our Glasgow office at 177 Bothwell Street with hybrid working.
The Team
PMA (Property Management Accounts) is the growing property & fund accounting team, based in Glasgow. PMA support the Surveying Teams & Facilities Managers in the UK by administering approximately £3 Billion p/a of rents and service charge.
Role Purpose
To effectively manage a varied portfolio of clients, ensuring that all KPI’s and SLA’s are achieved or exceeded as well as maintaining excellent client/tenant service levels.
Key Responsibilities
Effectively manage workload across portfolio
Adhere to all credit control processes and develop where necessary
Collection of all outstanding charges within lease terms and internal/external SLA’s
Reduce aged debt through pro-active collection techniques
Minimise risk across portfolio through regular review and arrears management
Promote and develop relationships with key contacts throughout the business
Hold regular meetings/con calls with property managers/Surveyors to review client portfolios
Manage queries to resolution through investigation, reconciliation and escalation
Recommend appropriate action bailiff/legal/forfeiture and manage case to conclusion
Ensure all systems information is up to date and accurate and clearly demonstrates actions taken
Attend client meetings to discuss portfolio
Creation of required client reports
Manage payment plans/Hardship accounts
Recommend bad debt write offs and create bad debt provisions
Maintain mailboxes and ensure all documentation is filed correctly
Assist in raising profile of credit control team with all departments
Assist cashiering team with allocation of monies and maintenance of accounts
Work collaboratively with other departments to ensure excellent service
Ensure adherence to all RICS, ISO and ISAE3402 guidelines
Person Specification/Requirements
Good IT skills (Word, Excel, MS Outlook). Previous experience of working on multiple platforms
Excellent communication skills, both verbally and in writing
Relevant experience working within credit control function
Good understanding of credit control procedures and techniques
Knowledge of legal proceedings
Property knowledge would be advantageous
Experience of working in target driven environment
Experience of working in high transactional environment
Good interpersonal skills and ability to quickly form professional relationships with colleagues and clients at all levels of seniority
Maintains a positive attitude towards routine tasks
Accurate and exceptional attention to detail
Pro-active and enjoys working autonomously and as part of a wider team
Confident and assertive where required
Flexible approach to work
Team player who deals effectively with colleagues and clients
Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met
Ability to remain calm under pressure
Exceptional organisational skills
Ability to achieve targets and strive for continual improvement
Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
