Job Role
We are recruiting for a Commercial Contract Controller to be part of the Commercial and Managed Contracts team The Commercial Contract Controller will liaise with the Commercial Contracts team, field managers, field engineers and sub-contractors/suppliers To provide support and advice on all matters relating to contract or commercial issues; promoting best practise at all times
Job Description & Responsibility
To be fully conversant with all contracts, budget lines, funding routes and budget holders
- Collate/budget/control
- All ETC work – inclusions & exclusions
- Funding routes
- SLAs
To be main point of contact for all relevant suppliers, the customer, operations and Head Office functions
- Owner of their contracts with the supplier
- Point of contact for Asda escalations
- Point of contact for field teams
- Internal escalation point for Helpdesk/OSS
- First point of contact for all issues with owned contractors
- Escalation from H&S
- Escalation from Supplier Manager
To act as project liaison between operations and supplier resolving problems quickly and efficiently
- Ownership of all escalated issues from operations, Helpdesk and customer
- Escalate issues within managed team when “point of no return” reached
- Escalation of major issues to senior managed team
- Challenge supplier over extra to contract charges
- Courageous conversations with field teams
To construct annual individual supplier budgets including preparation, collation and presentation of final numbers to Finance Dept Liaising with suppliers as required
- Liaise with suppliers to prepare annual budget submission
- Presentation of draft budgets to senior managed team
- Challenging suppliers where required (financial & asset)
- Final presentation ready for submission to finance
To engage monthly with the finance team reporting on current budget position and highlighting any forecasted changes for finance to report with customer
- Diarised monthly meeting with finance team (2 half days)
- Presentation of actual V forecast budget
- Resolution of finance queries
- Forecast for year end
To liaise directly with the Asset team ensuring that the asset database is correct and any asset movements are reflected both within the asset database and the relevant supplier contract
- Monthly review of supplier invoice V asset data base
- Challenge asset database where incorrect
- Challenge suppliers invoice when rejected
- Asset movement
To engage monthly with suppliers holding workshops ensuring best working practice, driving continuous improvement for both the organisation and customer
- Individual supplier performance reviews - with standard agenda (financial and operational)
- Supplier training on mercury portal (New suppliers)
- Supplier training on Mercury Portal (refresher)
- Sending out updated communications to suppliers
- Minuted rolling quarterly reviews (conference call or face to face)
- Sharing best practice to drive continuous improvement
- Meeting with SME and supplier when system issue arise
To work with the OSS team on pre-approved quoted works ensuring all urgent pre-approved quotes are processed quickly and completed by supplier within agreed timescales
- Regular review meetings with OSS Team Leaders
- Review of non-funded quotes
- Highlight outstanding quote requests
- Prioritising legislative queries
To manage suppliers KPI performance
- Weekly PPM management
- Daily call management
- Quote management
- Weekly SLA management
Skills and Experience Required:
- Presenting to all management levels
- To be fully committed with time and motivation to the delivery of the task in hand
- Capable of highlighting issues and selling proposals to all levels of suppliers, store management, colleagues and facilitate with the resolution of problems
- Works as part of a team with the attitude of "right first time" and "every day best value"
- Friendly and approachable for managers and colleagues, resilient with a positive attitude capable of dealing with all levels
- Numerate and literate
- Good communicator and uses innovative approach to resolve problems
- Knowledge of PC packages such as Excel, Word and PowerPoint
- Can work on own using own initiative and persevere in difficult circumstances
