Job Summary
We are seeking a dynamic and energetic Hotel Duty Manager to lead our front of house operations and ensure an exceptional guest experience during restaurant service. In this pivotal role, you will oversee daily hotel activities, supervise staff, and handle guest inquiries and concerns with professionalism and enthusiasm. Your leadership will set the tone for a welcoming atmosphere, ensuring smooth operations across all departments while maintaining high standards of hospitality. This position offers an exciting opportunity for a motivated individual to make a positive impact on our guests’ stay and the overall success of the hotel.
Duties
- Lead and motivate a team of hotel staff alongside our general manager, fostering a positive and collaborative work environment
- Handle guest complaints, requests, and special arrangements promptly to guarantee satisfaction and report to the hotel general manager
- Monitor safety protocols and emergency procedures to maintain a secure environment for guests and staff
- Conduct regular inspections of public areas to uphold cleanliness, safety, and presentation standards
Skills
- Proven supervising experience within the hospitality industry or hotel environment
- Strong leadership skills with the ability to motivate teams and manage diverse staff members
- Excellent guest service skills with a friendly, approachable demeanor
- Deep understanding of hospitality standards, safety procedures, and hotel operations
- Exceptional communication skills—both verbal and written—to ensure clarity across all interactions
Join us as a Hotel Duty Manager if you’re passionate about delivering outstanding service in a lively environment! Your leadership will inspire our team to create memorable experiences for every guest while driving operational excellence. We value energetic professionals who thrive on making a difference every day!
Pay: £29,500.00 per year
Benefits:
- Discounted or free food
- Free parking
Ability to commute/relocate:
- Windermere Town LA23 1LA: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
