Senior Service Advisor - Cupra / Seat
Salary: Competitive plus bonus
Location: Menston, West Yorkshire
We’re looking for a Senior Service Advisor who thrives on delivering exceptional service. You’ll coordinate customer visits, support our advisors. and ensure each interaction is seamless and welcoming.
Your day to day will include:
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Deliver exceptional, customer-focused service in a supportive and professional environment.
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Assess customer needs and manage bookings efficiently to ensure a seamless experience.
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Coordinate vehicle repairs with the workshop, helping the team meet deadlines and maintain high standards.
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Recommend products and services that add value while supporting team targets.
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Accurately process invoices and payments, contributing to smooth operations.
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Maintain precise records in dealer and manufacturer systems, supporting reliability and trust.
What we are looking for:
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A proven track record of achieving high levels of customer satisfaction.
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A customer centric approach, always striving to deliver service above customer expectations with strong verbal and written communication skills.
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Strong IT skills are essential and experience of using databases would be desirable.
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Ability to work to targets, deadlines and under pressure.
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Ability to quickly build strong relationships.
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A true team player!
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A driving license free from excessive penalties.
What we offer:
Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)-
Family support: Enhanced paid maternity and paternity leave
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Wellbeing & protection: Life assurance, pension, enhanced sickness cover
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Training & development: From foundation to advanced levels through brand partner training and our best-in-class leadership development
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Colleague car purchase scheme & servicing discounts
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Cycle-to-work and discounted gym schemes
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Referral scheme up to £1,000
Read more about our Employee Benefits - JCT600
Why join JCT600?
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We’ve spent over 80 years building a business that values its people and their careers
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We pride ourselves on being rated highly by colleagues for engagement and inclusivity
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Our commitment to your growth is reflected in our “Life at JCT600” philosophy and seven colleague commitments
How to Apply
At JCT600, you’re always a name, never a number. Ready to drive your career forward?
Click “Apply Now” and upload your CV.
Looking for future roles? Submit your CV directly here and join our talent pool.
Inclusivity & Diversity
JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
As part of our commitment to being an inclusive business, we’re proud to be a Disability Confident employer.
We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.
