Vape Shop Outlet has an exciting opportunity for someone to join the team! Find details about the role a bit further down.
It feels brilliant to be part of a business that does things its own way and achieves fantastic results while doing so, and that’s exactly how you’ll feel as a Retail Assistant at Vape shop outlet! Vape shop outlet specialises in high-quality Electronic Cigarettes and accessories, a leading company in its sector, with over 30 stores across the UK.
Do you love how it feels to help others? As a Retail Assistant at Vape Shop Outlet, you’re highly skilled at uncovering customers’ needs. Not only are you the first person customers meet when they enter the store, but you’re also the person who guides them - advising, selling, and even setting up their new products. You perform other roles within the store too, whether it’s maintaining visual merchandising or assisting team members. Always curious, you stay on top of news about products and initiatives, ready to apply your learning in customer interactions. Your success is measured by team and individual productivity as well as overall store performance. You’re proud to represent Vape shop outlet, and you get great satisfaction from helping customers develop lifelong relationships with Vape Shop Outlet.
A few more responsibilities of the role include:
- Cashing up.
- Ordering stock replenishment.
- Receiving, counting, displaying, and storing replenished stock.
- Monitoring stock levels.
- As a key holder, you will be responsible for setting the alarm and ensuring the shop is securely locked.
- Banking.
- Advising customers on the most appropriate product for them.
- Dealing with customer complaints.
- Providing excellent customer service.
- Reporting to the Store Manager on store performance, ideas on how to improve sales and achieve targets.
- Assisting with the management of the store's social media pages, posting regularly, answering messages, creating competitions, and increasing awareness.
- Always maintaining a smart appearance.
- Ensuring stock is displayed to a high standard.
Vape shop outlet is dedicated to delivering a customer experience that’s unlike any other. It starts with you discovering customers’ needs and matching those needs with the right products. And, of course, you’ll always provide excellent customer service by attending to customer needs in a prompt and friendly way. Every day is an opportunity for you to turn another Vape shop outlet visitor into a loyal customer.
Working as a Retail Assistant for Vape shop outlet brings a lot of diversity and so there’s certainly no risk of getting bored. Everyone here understands exactly what needs to happen to make their store a success.
Key Qualifications
- Ability to work unsupervised and work confidently in lone working environments.
- Ability to deliver great customer experiences in a very active environment and to be invigorated by constant personal interaction.
- Strong interest in technology, and agility at learning new products and features.
- Strong communication skills that let you converse as freely and comfortably with small groups as with individual customers.
Additional Requirements
- You have strong people skills — you’re approachable, a good listener, and empathetic.
- You'll also need to have a good phone manner, as you'll need to answer the store phone when customer calls/queries come through
- You’ll need to be flexible with your schedule. Your work hours will be based on business needs. Overtime will be required for holiday and sickness cover.
- Able to work alone as well as part of a team.
- Excellent organisational skills.
- Fast learner
- Having an interest in Electronic Cigarettes is ideal but not essential as full training is provided
About the role:
- Full-time
- 30 hours per week to be worked across 5 days including weekends (you’ll need to be flexible with your schedule)
- Competitive basic salary & bonus scheme.
- Training carried out internally.
- Performance-related pay reviews.
- BUPA Healthcare option.
- Ongoing training and personal development.
- Come and join us for a chat...
Applicants must be 18+ to apply.
Job Types: Full-time, Permanent
Pay: Up to £12.21 per hour
Benefits:
- Company pension
- Employee discount
- Store discount
Application question(s):
- Are you flexible/available to work between the hours of 9 am - 6 pm Monday to Saturday & 10 am - 4 pm on Sundays? [If no, can you specify which days/times you are unable to work]
- Are you over the age of 18? [Must be over 18 to sell age-restricted products at Electronic Cigarettes Ltd]
- Tell us a bit about your customer service experience. What kind of roles have you had?
- What are you looking for in your next role? And What would make you want to stay somewhere long-term?
- Can you share a quick example of when you took initiative at work?
Experience:
- customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
