Join AKW Holdings Group and support our Finance team in maintaining strong customer relationships, accurate sales ledger records, and effective credit management.
About the Role
We are looking for a proactive and organised Credit Controller to assist the Credit Control team with updating and maintaining the sales ledger and credit management system. This role is ideal for someone who enjoys working with customers, resolving queries, and supporting a busy finance environment.
Key Responsibilities
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Manage the collection of outstanding invoices from customers, including key accounts, through direct customer contact and in line with AKW credit control procedures.
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Issue appropriate credit control communications, including reminder letters, 7-day letters, and legal action letters where required.
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Update the credit management system with accurate customer contact information and account notes.
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Reconcile, investigate, and resolve customer account and invoice queries.
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Create spreadsheets and management information to support the resolution of customer account queries.
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Suggest improvements to customer trading arrangements to help prevent future invoice queries.
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Authorise the despatch of customer orders as required, in line with credit control procedures.
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Update and maintain sales ledger accounts as necessary.
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Support the Credit Control team and wider Finance team when required.
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Develop relevant knowledge and skills to support continued personal and team performance.
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Actively support the overall goals and culture of AKW Holdings Group and the Finance Department.
About You
The successful candidate will be confident communicating with customers, able to work accurately with financial information, and comfortable managing multiple priorities. You will have a positive approach to problem solving and a willingness to support colleagues across the Finance team.
Skills and Experience
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Experience in credit control, sales ledger, finance administration, or a similar role is desirable.
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Strong communication skills, including the ability to build effective customer relationships.
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Good attention to detail and accuracy when working with account information.
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Confident using spreadsheets and finance or credit management systems.
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Ability to investigate queries and follow tasks through to resolution.
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Organised, reliable, and able to work as part of a team.
