Service Coordinator:
Are you looking to build a career within a Global Company with opportunities for growth and development? Do you want to join a company that that is making a difference?
Fixed Term Contract: 24 months
Office Location: Unit 3, segro industrial park, Consul Ave, Rainham RM13 8HY
About Us:
We, the Mitsubishi Electric Group, will contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity, as a leader in the manufacture and sales of electric and electronic equipment used in Energy and Electric Systems, Industrial Automation, Information and Communication Systems, Electronic Devices, and Home Appliances.
Role summary:
Provide general administrative support for customers and field engineers. Focusing on the coordination of breakdown calls, planned maintenance activities, data base management, client reporting and general officeduties with the prime objective of enhancing the customer experience through the provision of World Class service.
Skills/Responsibilities:
To be successful in this role you will need to:
- Act as the main point of contact for initial service inquires including breakdown calls, follow up requests and escalations for the agreed area
- Manage the allocation of breakdown calls with the field engineers ensuring the efficient use of resources against the target response times
- Coordinate the completion of the monthly planned maintenance activity in conjunction with the field team leader
- Escalate any site issues as they arise, including spare part requirements and shutdown lifts
- Maintain the service data base system including adding customer sites, updating breakdown and maintenance records and preparing monthly reports
- Processing of all LED engineer timesheets and the preparation of overtime submissions for pay role on a monthly basi
In return for your commitment, we will offer you some fantastic benefits:
- Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year
- Pension
- Life Assurance
- Private Medical, Dental Insurance and a Cash Plan Scheme – Single cover funded by Mitsubishi
- Access to Mitsubishi’s very own discount platform
- Colleague Referral Scheme
- Holiday Buy
- Long Service Awards
- Cycle to Work Scheme
- Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
- Employee Assistance Programme including additional services Eldercare & Best Doctors
Equality and Diversity:
As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development.
Pay: From £33,000.00 per year
Benefits:
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
- Work from home
Ability to commute/relocate:
- Rainham RM13 8HY: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Rainham RM13 8HY
