Full Time, Permanent
Location : Sandy Park / Hybrid Working.
Join us in delivering safe, compliant and customer-focused housing services.
We are seeking to appoint an experienced and highly organised Senior Repairs Co-ordinator to join Bristol City Council's Damp & Mould and Awaab's Law Compliance Team.
This is an exciting opportunity to play a key role in supporting the delivery of a responsive, resident-focused service while helping ensure compliance with Awaab's Law and consumer regulation requirements.
About the role
Working closely with the Service Lead for Disrepair and Damp & Mould, you will:
- Lead and support a team of Business Support Officers.
- Lead the development of procedures, deliver training and coaching to staff to ensure consistent ways of working.
- Oversee the triage and management of Awaab's Law Phase 1 and Phase 2 cases.
- Support surveyors by coordinating inspections, appointments, records and communications.
- Ensure residents receive timely updates and a high standard of customer service throughout the lifecycle of their case.
- Monitor workflows, manage priorities and support service improvement.
Ensure complaints, enquiries and case activity are accurately recorded within housing management systems.
-
Working closely with the Senior Data Analyst, you will help maintain accurate performance and compliance information, supporting regulatory reporting, service monitoring and compliance with Awaab's Law.
You will play a key role in ensuring customer complaints and service requests are managed consistently and effectively, enabling the service to identify trends, monitor statutory timescales and demonstrate compliance with the expectations of the Regulator of Social
Housing.
About You
We're looking for someone with:
- Knowledge of social housing repairs and customer service delivery.
- Strong organisational, communication and problem-solving skills.
- Experience managing workloads and performance in a fast-paced environment.
- The ability to build effective relationships with colleagues, residents and stakeholders.
Experience in housing repairs, damp and mould, disrepair or compliance services would be advantageous.
-
Why Bristol City Council
At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.
Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.
How to Apply
If you share our values and are ready to be part of our exciting journey please select the apply button below.
To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.
We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.
For an informal discussion about the role, please contact: Sabrina Jefferies - [email protected]
Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit.
The personal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.
