About the Role:
At SA Quality Sheds and Outdoor Buildings Ltd, we design, manufacture and deliver durable timber buildings for customers across Scotland. From garden sheds and workshops to storage buildings and bespoke outdoor structures, we focus on dependable workmanship, practical design and excellent customer service.
We are looking for an experienced Operations Manager who can take ownership of our day-to-day operational performance. You will coordinate production, warehouse activity, delivery schedules, stock control and customer orders, ensuring every department works efficiently and meets agreed quality and service standards.
This is a hands-on management position for someone who understands how to balance people, processes, deadlines and customer expectations.
Why Work With Us?
The Environment:
Our operations are based at Whitehill Industrial Estate in Bathgate, providing a practical location for manufacturing, warehousing and distribution activities.
Operational Ownership:
You will have the authority to improve processes, organise resources and introduce working practices that strengthen productivity, quality and customer satisfaction.
Growing Business:
You will join a business with opportunities to improve operational systems, support expansion and help shape how the company manages future growth.
Practical Leadership:
We value managers who are visible, approachable and willing to work closely with production, warehouse, delivery and customer service teams.
Key Responsibilities:
Operations Management:
Oversee daily production, warehouse, delivery and order fulfilment activities to ensure work is completed safely, efficiently and on schedule.
Production Planning:
Coordinate workloads, staffing and materials to meet customer deadlines and avoid unnecessary delays.
Team Leadership:
Manage and support supervisors, production staff, warehouse employees and delivery teams. Set clear expectations, monitor performance and provide regular feedback.
Stock and Materials Control:
Maintain appropriate stock levels for timber, hardware, roofing materials and other production supplies. Work with suppliers to reduce shortages and control costs.
Quality Assurance:
Ensure finished products meet company specifications, workmanship standards and customer requirements before dispatch or installation.
Delivery Coordination:
Work with drivers, installers and customer service teams to organise delivery schedules and resolve logistical issues.
Process Improvement:
Review existing procedures and identify opportunities to reduce waste, improve productivity and strengthen communication between departments.
Health and Safety:
Promote a safe working environment and ensure operational activities follow company procedures and relevant workplace regulations.
Performance Reporting:
Monitor production output, order completion, stock accuracy, delivery performance and operational costs. Provide regular updates to senior management.
Customer Issue Resolution:
Support the customer service team with operational complaints, delayed orders, damaged products and other fulfilment concerns.
What We Are Looking For:
Experience:
At least 4 years of experience in operations, production, manufacturing, warehousing, logistics or a similar environment, including previous supervisory or management responsibility.
Leadership:
Strong people-management skills with the ability to organise teams, handle performance concerns and maintain a positive working environment.
Operational Knowledge:
A practical understanding of production planning, inventory management, delivery coordination and quality control.
Problem Solving:
You can respond calmly to changing priorities, staffing issues, supply delays and customer deadlines.
Communication:
Clear and professional communication skills with the ability to work effectively with employees, suppliers, customers and senior management.
Organisation:
Strong planning and time-management skills with the ability to manage several operational priorities at the same time.
Systems:
Comfortable using spreadsheets, order-management systems, stock-control software and standard business applications.
Mindset:
You are practical, accountable and improvement-focused. You understand when immediate action is required and when a longer-term process change is needed.
Pay: £45,000.00-£55,000.00 per year
Work Location: In person
