About us
Warwick Fabrics UK Ltd is a Gloucester-based supplier of exclusive furnishing fabrics for domestic and commercial interiors. We work with shops, interior designers, furniture manufacturers, and trade customers, offering a wide range of upholstery, drapery, decorative, and curtain fabrics with friendly service from our UK team.
Customer Service Administrator
Warwick Fabrics UK is looking for a friendly, reliable and organised Customer Service Administrator to join our team in Quedgeley. This is a great opportunity for someone who enjoys helping customers, speaking with people, and keeping everyday tasks running smoothly.
You’ll be joining a busy and supportive customer service team, where you’ll help customers with enquiries, orders, and general support. You’ll also work closely with colleagues across the business to make sure customers receive clear information and a positive experience from start to finish.
What you’ll be doing
· Speaking with customers by phone and email in a warm, professional and helpful way.
· Helping with orders, requests, and customer queries accurately and efficiently.
· Working with other departments to answer questions, resolve issues, and keep customers updated.
· Keeping an eye on shared inboxes and making sure messages are dealt with promptly.
· Supporting the team with general office and administration tasks when needed.
· Being a friendly and professional point of contact for our customers.
What we’re looking for
· Some experience in customer service, administration, or a similar office-based role.
· A confident and friendly communication style, both written and verbal.
· Good attention to detail and a naturally organised approach.
· Comfort using Microsoft Office, including Word, Excel, and Outlook.
· The ability to manage priorities and stay calm in a busy environment.
· A positive attitude and a friendly, professional telephone manner.
· Someone who enjoys working as part of a team but is also comfortable getting on with tasks independently.
What you’ll get from us
Competitive hourly pay.
A full-time, permanent position.
Monday to Friday working hours with no weekend shifts.
A welcoming, friendly and supportive place to work.
Training and support to help you settle in and develop.
Company benefits package.
Interested?
If you’re organised, approachable, and enjoy helping customers, we’d love to hear from you. Please apply with your CV and a member of our team will be in touch with suitable applicants.
Pay: £12.71-£13.71 per hour
Benefits
Company events.
Free parking.
On-site parking.
Work location: In person
Pay: £12.71-£13.71 per hour
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
Work Location: In person
