Customer Service Advisor
Location: Colne Way, Watford, WD24 7ND
Salary: £25,500 - £28,000 per annum (depending on experience)
Job Type: Permanent | Full-Time
Join Our Growing Team
Due to continued business growth, we're looking for a friendly, organised and customer-focused Customer Service Advisor to join our expanding team.
This is a fantastic opportunity for someone who enjoys helping people, thrives in a busy office environment and wants to build a long-term career with a growing business. No previous claims experience is required – if you have a positive attitude and excellent customer service skills, we'll provide all the training you need.
You'll become part of a supportive, close-knit team where your contribution is valued, your development is encouraged and no two days are the same.
The Role
As a Customer Service Advisor, you'll be the first point of contact for many of our customers and business partners, providing a professional and friendly service while helping manage vehicle warranty claims from start to finish.
Your responsibilities will include:
- Answering inbound telephone calls and responding to customer emails.
- Providing excellent customer service and building positive relationships with customers and business partners.
- Gathering additional information to help progress warranty claims.
- Working closely with our Sales Team to ensure every customer receives an outstanding experience.
- Supporting our Engineering Team and Claims Manager with more complex enquiries.
- Maintaining accurate records and ensuring claims are handled efficiently and professionally.
About You
We're looking for someone who enjoys speaking with people, is well organised and takes pride in doing a great job.
You'll ideally have:
- Experience in customer service, administration or an office-based role (preferred but not essential).
- Excellent communication skills, both written and verbal.
- Good organisational skills with the ability to manage multiple tasks.
- Strong attention to detail.
- Basic knowledge of Microsoft Word, Outlook and Excel.
- A positive attitude, willingness to learn and the ability to work well as part of a team.
If you're enthusiastic, dependable and enjoy helping people, we'd love to hear from you.
What We Offer
We believe happy employees provide the best customer service, so we offer a great working environment and an excellent work-life balance.
Benefits
- Competitive salary of £25,500 - £28,000 per annum (depending on experience).
- Hybrid working – work from home one day each week.
- Monday to Friday, 9:00am–5:00pm.
- Early finish every Friday, plus an additional 4:30pm finish one day each week.
- Company pension.
- Free onsite parking.
- Regular company social events.
- 28 days' holiday (including Bank Holidays), plus your birthday off.
- Full training and ongoing support.
Ready to Join Us?
If you're looking for a role where you'll be supported, appreciated and given the opportunity to develop your career within a growing company, we'd love to hear from you.
Apply today and become part of our friendly team.
Pay: £25,500.00-£28,000.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
