Company Overview
Right at Home provide premium quality homecare to older people, those living with dementia and other vulnerable adults living within our local communities. Recognised as a progressive, high-quality, sector leader in the provision of health and social care, we are actively recruiting a Registered Manager for our office in Higham’s Park, to support the Franchise Owner, Office and Care Teams in the holistic delivery of outstanding care across our community.
This role requires a person with exceptional people skills, a keen eye for detail and an astute business sense to lead, develop and grow a homecare service at the highest level of excellence. The ideal candidate will offer a great deal of flexibility, be focussed in achieving operational goals and possess the strength and determination to support us in taking our business to the next level.
Main Duties & Responsibilities
- To be accountable to the Franchise Owner
- Provide leadership, management and the highest level of support to the team, to ensure exceptional outcomes
- Accountable for achieving the highest levels of compliance with regards to regulations, laws, quality standards & policies, ensuring we achieve a minimum of “Good” in regulatory inspections.
- Accountable for the health and safety of staff and Clients; ensuring the Health & Safety policy and procedures are followed at all times providing a safe working environment
- Demonstrate the ability to lead by actively listening and responding to feedback and complaints.
- Ensure consistent application of Right at Home policies, procedures and approved practice; and to promote our aims and values
- Support with safe Care Assistant recruitment, promote our brand, demonstrate our culture as an employer of choice, share positive content on social media, handle enquiries, interviews and facilitate onboarding
- Continually review and improve processes to ensure the most effective and efficient service is being delivered to our Clients
- Ability to identify and recruit high quality Care Assistants, implement excellent training and maintain high retention ratios
- Ensure the provision of staff training is implemented and the delivery of very high-quality care services, to vulnerable people living in their own home, is achieved consistently
- Ability to ensure the scheduling is effectively designed to ensure Care Assistants deliver the allocated care to the Client.
- Implement and maintain effective strategy to safeguard efficient completion of spot checks, audits and care reviews
- Communicate with respect and professionalism with all members of your Care and Office Teams, Managing Director and wider stakeholders.
- Maintain team compliance records for training and supervisions utilising My Learning Cloud to a high compliance standard.
- Plan, develop and deliver regular, relevant and timely team meetings with your Care and Office Teams. Record thorough actions and minutes that are disseminated to attendees.
- Ensure consistent quality of enquiry management for all incoming calls. Effectively train new employees in enquiry management to ensure consistency as we grow.
- Complete and continuously improve the assessments, risk assessments and care plans to ensure the outcome of the Client is achieved effectively and the customers’ expectations are exceeded
- Ensure all payments due are received promptly; and Payroll and Invoicing is undertaken accurately
- Work to meet and exceed all financial/growth targets whilst participating in, and contributing to the strategic management of the business
- Carry out regular observations on office team call handling techniques. Provide ongoing enquiry management training where required.
- Maintain your own CPD record by attending training deemed essential and beneficial to your role and the business needs.
- Maintain up to date knowledge on regulatory information, support and guidance.
- Maintain strong engagement with National Office initiatives and communication.
- Conduct thorough and timely internal audits using the required paperwork and reporting methods. Liaising closely with the national compliance team for support and guidance where appropriate.
- To be aware of Key Performance Indicators and to accurately record and report on a wide range of statistics to the Director as appropriate
- Ad hoc duties to support the Managing Director, as and when required, to meet the needs of the business
- Support with raising brand awareness and enhancing brand profile by gathering employee and client reviews on key channels such as Indeed, Glassdoor, homecare.co.uk.
- Ensure you are a professional representative of the Company and the Right at Home brand
- Ensure the provision of high-quality care services to vulnerable people living in their own home
- To maintain appropriate systems to track, monitor and plan all staff supervision and appraisals
- Set, monitor and review key performance indicators for individual staff members and the overall office
- Audit computerised and manual records making sure they are kept up to date
- To liaise with other agencies involved with the Client to ensure the provision of integrated services
Person SpecificationQualifications & Experience
- Hold or be working towards NVQ Level 5 in Health and Social Care Management and Leadership.
- Excellent understanding of CQC criteria
- Management experience of service provision in the care industry
- Experience of collating and exporting a range of reports to demonstrate business growth and areas for development such as care hours, recruits, retention and scheduling requirements in order to drive performance
- Must hold UK/ EU driving licence, have daily use of a car and have class 1 business insurance
Abilities, Skills & Behaviours
- Highly driven and ambitious, who has the desire to make a real difference and greatly improve an already well-established business
- Good communication and interpersonal skills, with the ability to talk passionately about our services and values to potential referral sources
- Good computer skills including proficient use of MS Office, the ability to produce reports and good computer systems knowledge
- Excellent knowledge of Regulatory Frameworks and Regulatory Body Inspection processes and documentation
- Self-motivated and flexible, with a willingness to participate in an on-call system for out of office hours
- Extremely well organized, excellent planning and prioritising ability with high attention to detail
- Ability to establish and maintain effective professional working relationships'
Pay: £42,000.00-£45,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Referral programme
- Store discount
Application question(s):
- What is your current notice period?
Experience:
- Care managment: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
