About Us
At Charis we work in partnership with our clients to improve the lives of vulnerable people by applying compassion, creativity and care to the safe delivery of financial support, products and services.
We are a vibrant business with a talented team who collaborate, learn from each other and share ideas and are dedicated to the work that we do.
We want people who work with Charis to grow, innovate, excel, and learn. We have tech people, creative people and people-people, all focused on providing a superior customer experience.
We value, support and champion those we work with, promoting personal growth and happiness. We get that our success is dependent on the collective energy, intelligence and contributions of all our people, and we are committed to ensuring our work environment is the best it can be.
As a Customer Experience Advisor you will be on the front line providing the best care and support to our customers, offering practical solutions and compassionate guidance with empathy and professionalisms. We are proud of how we interact with people; the service you give is as important as the work you do.
You will be
· Prioritising inbound calls from our customers and giving them excellent service.
· Ensuring timely and complete communication to answer their queries, resolving to find an answer without handing the call to another team member – we are focused on first time resolution.
· Making outbound calls to ensure we meet out contract obligations and follow process.
· Accurately maintaining internal systems to record details of calls and customer queries.
This role calls for excellent communication skills, empathy and the ability to handle challenging conversations. We are always mindful that our customers reach out to us in need and must ensure that we show our respect and empathy in every conversation and exchange.
You will work hard to ensure first time resolution so sharing ideas on best practice and new ways of working is essential for us to continually improve our service offering.
If you are looking for a role in which you can truly make a difference then look no further.
Job Type: Full-time
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
Application question(s):
- Are you located within 30 miles of Peterborough?
Experience:
- customer facing: 1 year (required)
Language:
- English fluently (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
