Role: Matchday Premium Ticketing Assistant
Hours: To work home matchdays throughout the season including Men’s Premier
League, WSL, European, Cup games and Friendlies
Location: American Express Stadium, Brighton
Contract Type: Worker Agreement
Deadline Day: 24th August 2026
About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.
Deliver exceptional matchday service to our premium members!
In this role you will be stationed in the 1901 ticket office on matchdays to act as a key representative for the club. You will handle general matchday, ticketing, and hospitality enquiries from high net worth members, process ticket collections, and accurately capture customer details within our ticketing system. Additionally, you will proactively upsell and cross-sell commercial products and assist at turnstiles with NFC ticketing operations whenever required.
To find out more about this role, click here to read the job description
About you
You will have excellent customer service skills, with the ability to work calmly under pressure. While prior customer service, sales, or ticketing system experience is desirable, we place the highest value on your positive attitude, strong interpersonal skills, and dedication to championing our Team Brighton values.
Our values are essential to our success
Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:
- Treat People Well
- Exceed Expectations
- Aim High. Never Give Up
- Act with Integrity
- Make it Special
- Be Fan Focused
Our commitment to EDI
We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact
[email protected]
Safeguarding is part of everything we do
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.
This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
