We are looking to recruit a part time Appointments Clerk on a permanent basis to support the Children's Outpatients Department at Airedale Hospital. We invite applications from candidates interested in joining our team to deliver our vision for outstanding paediatric services for the local people. We strive to create excellent opportunities for a great work-life balance.
Most of the time, our Administration Team provide the first encounter and experience for our patients and visitors when they arrive in the department whether that be by phone or face to face. This makes their role important for ensuring a positive experience for our patients from when the department receives their referral to when the patient has had their test.
The successful post holder will be responsible for:
Supporting the clinical team with managing all aspects of appointments, clinics and data collection.
Advising the Administration Assistant and Receptionist what support may be required.
Managing the waiting lists and escalating to the Patient Service Manager and/or Clinical Service Manager any increases in waiting times which are likely to breach the national constitutional standard for diagnostic tests.
Dealing with queries from doctors, other members of staff and the public.
Answering telephone enquiries and directing calls, where relevant, to the relevant member of the team or department in the Trust.
Providing information for enquirers within scope of roles and responsibilities.
Supporting the development of the Administrative service within the Children's Outpatients Department
In May 2023, it was announced that Airedale General Hospital has secured a place on the New Hospital Programme. This is an exciting opportunity for the Trust to work with hospital planning experts to configure and co-locate services to not only reflect the current needs of our population, but also looking to future needs and reflecting potential future developments in clinical care and technology. It is predicted the new hospital build will be ready by 2030.
Please refer to the job description and person specification for further details. If you have any questions, please do not hesitate to contact the recruiting managers.
This position is not currently eligible for a certificate of sponsorship in line with Home Office guidance as it does not appear on the skilled worker visa occupation list.
If you currently hold a different type of visa allowing you to work in the UK we would welcome an application from you. If your visa expires or there is a change in status during your employment, the Trust will be required to review your employment which may result in the termination of your employment to comply with the relevant immigration legislation.
