Job Overview
We are seeking a friendly and professional Hotel Receptionist to join our dynamic team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. Bilingual or multilingual candidates are highly encouraged to apply, as they will enhance our guest experience.
Responsibilities
- Greet guests upon arrival with warmth and professionalism, ensuring a positive first impression.
- Manage check-in and check-out procedures efficiently, handling reservations and guest inquiries.
- Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
- Handle phone calls with excellent phone etiquette, addressing inquiries and resolving issues promptly.
- Maintain accurate records of bookings and guest information in the hotel management system.
- Assist with administrative tasks such as filing, data entry, and managing correspondence.
- Collaborate with housekeeping and maintenance teams to ensure that guest needs are met promptly.
- Uphold the hotel's standards of cleanliness and organisation at the reception area.
Requirements
- Previous experience in a hotel or hospitality environment is required
- Strong customer service skills with a focus on guest satisfaction.
- Excellent verbal communication skills; bilingual or multilingual abilities are an advantage.
- Proficient in using computer systems and hotel management software.
- Ability to work flexible hours, including weekends and holidays as required.
- A positive attitude with the ability to work well under pressure in a fast-paced environment.
- Strong organisational skills and attention to detail.
- Training on our PMS will be Provided
Join us in creating memorable experiences for our guests while being part of a supportive team dedicated to excellence in hospitality!
Job Type: Full-time
Pay: £13.00 per hour
Benefits:
- Free parking
- On-site parking
Education:
- A-Level or equivalent (required)
Experience:
- Hotel Reception: 3 years (required)
Language:
Work Location: In person
