Job Summary - Not a remote position
eContact Services carries out a number of functions on behalf of our clients. Telemarketing Representatives will be expected to participate in the client campaigns and contribute to personal and group targets. This will be achieved by:
- Calling our client’s prospective customers by operating telephone equipment, automatic dialling systems, and other telecommunications technologies as are available or are in use.
- Discussing products and services by following a prepared script.
- Arranging conference calls, meetings and attendance at client events.
- Reporting on daily/weekly and monthly activity in line with campaign requirements.
- Maintaining safe and clean working environment by complying with procedures, rules, and regulations.
- Maintaining operations by following policies and procedures; reporting needed changes.
- Contributing to team effort by accomplishing related results as needed.
Campaigns can range from days to weeks and months depending on the complexity of the campaign and the requirements of the customer.
Duties include:
- Outbound calling generating sales leads, working towards a campaign specific target as set by the Company
- Entering accurate call information into the Company’s applications, mostly Excel
- Where appropriate, update on-line calendars
- Updating & evolving contact data as required
- Compiling accurate daily reports of activity & results
Essential skills required:
- Excellent PC skills & experience with Microsoft packages, particularly excel
- Typing at speed
- Excellent spelling & grammar
- Call centre sales or outbound sales experience
- Self motivated & target driven
- Ability to work quickly & accurately to deadlines
Typical client campaigns are:
- Lead generation for UK & overseas companies
- Appointment Setting at Trade show events
- Audience generation for seminars, within business sectors
- Data building within UK and International companies
Language skills is desired but not essential
Other Info:
Hours 8.30 – 5pm – Mon-Fri
Basic salary (DoE) & excellent bonus opportunity
Pay: From £25,500.00 per year
Benefits:
- Casual dress
- Company pension
Work Location: In person
