Job Summary
We’re looking for an experienced and enthusiastic Assistant Manager to join the team at The Stage Door, a lively independent pub in the heart of Waterloo.
The Stage Door is a busy, personality-driven venue with a rooftop terrace, Pieminister pies, live music and major sporting events shown on Sky Sports and TNT Sports. We welcome a vibrant mix of locals, commuters, theatre-goers and visitors from around the world.
This is a hands-on management role supporting the General Manager with the day-to-day running of the pub. You’ll help lead the team, deliver excellent customer service, maintain high standards and ensure every shift runs smoothly. We’re looking for someone confident, dependable and experienced in a busy hospitality environment who enjoys being part of a close-knit team.
For the right candidate, this role may also be available as a live-in position. Accommodation details and any associated costs would be discussed during the interview process.
If you’re ready to take the next step in your hospitality career and bring energy, personality and leadership to a great independent London pub, we’d love to hear from you.
Responsibilities
This role would suit someone energetic, confident and highly motivated who genuinely enjoys engaging with customers and bringing out the best in their team. We’re looking for more than someone who can simply manage a shift—we want someone who will take pride in the pub, become part of its personality and help move The Stage Door forward.
- Supporting the General Manager with the overall operation of the business
- Training, developing and motivating team members
- Setting clear expectations and maintaining high standards across every shift
- Creating a welcoming atmosphere and building relationships with regulars and new customers
- Becoming a recognisable and trusted face of The Stage Door
- Managing stock levels, stock rotation, deliveries and supplier checks
- Helping control wastage, reduce unnecessary costs and protect profitability
- Overseeing opening and closing procedures, cash handling and daily checks
- Supporting staff rotas and ensuring shifts are properly organised
- Maintaining excellent standards of cleanliness, presentation, licensing compliance and health and safety
- Responding confidently to customer feedback and resolving any issues professionally
- Supporting live music, sports screenings and special events
- Identifying opportunities to improve service, increase sales and strengthen the customer experience
- Taking ownership, leading by example and stepping up whenever the pub needs you
Requirements
We’re looking for a strong, hands-on Assistant Manager who is ready to take ownership of the pub’s daily operation and become a key part of The Stage Door team.
Essential
- Previous supervisory or management experience in a busy pub, bar or hospitality venue
- Confidence leading shifts and managing a team during busy service
- A genuine passion for customer service and creating a welcoming atmosphere
- Strong communication skills and the ability to engage positively with customers and staff
- Experience training, motivating and supporting team members
- Good organisational skills and the ability to prioritise under pressure
- Experience with stock control, deliveries, cash handling and opening and closing procedures
- A practical, hands-on attitude with the confidence to solve problems and make decisions
- High standards of cleanliness, presentation and attention to detail
- A reliable, positive and professional approach to work
- Flexibility to work evenings, weekends, bank holidays and major sporting or entertainment events
- The legal right to work in the UK
Desirable
- At least two years’ experience in a supervisory or management role
- Experience working in a busy London pub
- Knowledge of cellar management, beer quality and line-cleaning procedures
- Experience using EPOS systems, managing rotas and monitoring staff costs
- Knowledge of licensing, health and safety and food-safety requirements
- A Personal Licence or willingness to obtain one
- Experience supporting live music, sports screenings or special events
Most importantly, you’ll be motivated, approachable and ready to take ownership. We want someone who enjoys being on the floor, knows how to bring out the best in a team and wants to become a familiar and trusted face of The Stage Door.
Pay: £29,000.00-£34,000.00 per year
Benefits:
- Discounted or free food
- Employee discount
- Sick pay
Work Location: In person
