Alliance Medical are recruiting for a Medical Administrator to join our busy and friendly team at our centre in Holywood Road, Belfast.
This is a full-time, permanent contract (37.5 hours per week) with working hours between Monday and Friday, 7:15am-8:15pm.
Contract: Full-time, Permanent contract
Working hours: 37.5 hours per week
Candidate is required to be flexible between Mon-Friday, 7.15am-8.15pm & in busier times Sat and Sun 7.15am-8.15pm.
Typical shift patterns are: 7.15 - 8.15 x 3 a week
This will suit an individual who is enthusiastic and thrives in a fast-paced environment where accuracy is key. The successful candidates will be involved in confirming & scheduling radiology appointments, updating systems, making & receiving phone calls, being the first point of contact to the patients when they arrive to the centre & providing excellent customer service at all times.
Key Responsibilities:
-
Schedule and confirm radiology appointments with sensitivity and precision
-
Serve as the first point of contact for patients and families, ensuring a warm and professional welcome
-
Handle incoming and outgoing phone calls and manage appointment-related queries
-
Accurately update patient records and internal booking systems
-
Work closely with radiology and clinical staff to ensure smooth day-to-day operations
-
Provide consistent, compassionate support to patients and their families throughout their visit
-
Assist Radiographers and act as a chaperone if required for the patients and clinicians benefit.
-
Provide reassurance to patients by way of clear explanation as to the nature of an examination.
Key Requirements:
-
Strong communication and interpersonal skills
-
Previous experience in medical administration or a healthcare setting
-
A calm, caring nature
-
High attention to detail and accuracy under pressure
-
Flexible and adaptable team player
-
A background in customer service is a plus
Why Choose Alliance Medical?
-
Employee Assistance Programme
-
Wellbeing and mental health initiatives
-
Competitive Salary
-
Family Friendly Working Arrangements
-
25 Annual Leave Days (plus 2 Company days)
-
Health Insurance
-
Paid Maternity Leave
-
Wedding Day Leave
-
Maternity Leave Coaching
-
Paid Sick Leave
-
Fertility Leave
-
Pregnancy Loss Leave
-
Excellent Pension Scheme
-
Educational Assistance
-
Professional Development & Ongoing training
