TL;DR:
- Salary: up to £27,000
- Starting position for strongly motivated property managers (up to 1 year of experience)
- Take ownership of property compliance, inspection, move ins/outs, tenancy renewals
- Supportive environment to grow a career in private rental sector
Cozee Properties is looking for a driven and detail-oriented Junior Property Manager to take ownership of the compliance, onboarding and offboarding functions within our Property Management department. This is a role for someone with zero to one year of property management experience who is ready to step into a position of real responsibility, supporting the client services manager and the wider property management team
You will be the person who ensures every tenancy starts correctly, ends cleanly, and is managed compliantly throughout. When things go wrong you will be the calm, capable presence that resolves issues, handles complaints and gets things back on track.
This is a role for someone who understands that the client experience is built or broken in the detail, and who takes genuine pride in getting that detail right every time.
ROLE EXPECTATIONS
You will work hand in hand with the client service manager to provide a flawless renting experience to renters and help landlords value their assets over time. This includes but not limited to: handling renters and landlords queries in a timely manner (you don't leave people on "Read" on whatsApp), you make sure that the required documents are shared, up to date and renewed in time. You log your activity in our in house CRM to allow traceability of your actions. Finally you look to raise the standards you set on yourself so that the service we provide to our clients is outstanding.
Reporting directly to the Head of Operations, you will be trusted to make sound decisions independently, escalate where appropriate, and continuously improve the processes and standards within your remit.
Compliance is non-negotiable in this role. You will be expected to know the legislation, apply it correctly, and ensure your team does the same every time, without exception.
WHAT SUCCESS LOOKS LIKE?
- Every tenancy is onboarded correctly, compliantly and with a smooth client experience from day one
- Offboarding is handled efficiently; deposit releases are processed on time, check-outs are thorough, and disputes are minimised
- Compliance checks are completed accurately and on time across the portfolio. Nothing is missed
- Complaints are handled professionally and resolved at the earliest possible stage, rarely escalating beyond your team
- The accounts and maintenance managers feel genuinely supported by you and the client services function
- Processes are consistently followed, continuously reviewed, and improved where needed
WHO THIS ROLE IS FOR
This role is ideal for someone who:
- Has 0 to 1 year of residential property management experience and is ready to grow into a property manager role
- Has heard the terms: Right to Rent, AML, deposit protection, prescribed information, Section 21 and Section 8 and is willing to learn what they mean
- Is a natural organiser who keeps multiple processes moving simultaneously without dropping the detail
- Communicates clearly and confidently with landlords, renters, colleagues and senior leadership
- Wants to genuinely learn more about the property sector and is looking for mentorship to grow into more responsibilities
- Is ambitious. This role is a stepping stone role with genuine scope to grow at Cozee
WHAT WE OFFER
- Competitive salary, aligned to your experience and the scope of the role
- Funded support for ARLA Propertymark or IRPM qualification. We invest in your professional development
- Office-based role at our Gray’s Inn Road, Central London office
- The scope to shape and improve the client services function in a business that listens to its people
- A boutique environment where your work is seen, your growth is supported, and your contribution matters
ABOUT COZEE PROPERTIES
At COZEE Properties, we believe property has the power to transform lives. Our mission is to deliver exceptional homes, service, insight, and support for clients, investors, landlords, and renters alike. By combining deep market expertise with innovative technology, we create a seamless and transparent property experience that empowers people to make confident decisions at every stage of their journey. Whether we are helping someone find a home, build a portfolio, or relocate to London, our focus remains the same. delivering outstanding results with care, professionalism, and integrity.
We are committed to setting new standards within the property industry through a modern, client-centric approach rooted in innovation, collaboration, and community impact. At COZEE, our values shape everything we do: we act with integrity, treat people with respect, embrace forward-thinking solutions, and hold ourselves accountable to the highest standards. As a growing business, we foster a collaborative environment where ambitious individuals can thrive, develop, and make a genuine difference. Every interaction — both internally and with our clients — reflects our commitment to helping people live better.
OUR HIRING PROCESS
- Submit your CV and a short cover letter telling us why this role and why Cozee
- Initial 15-minute introductory call with our team
- First interview with senior management — focused on your experience, approach and what you’d bring to the role
- Second interview to meet the team — an informal session to get a real feel for the Cozee culture
We aim to move quickly and will communicate clearly at every stage. The full process typically runs over two to three weeks.
Pay: Up to £27,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee mentoring programme
- Transport links
Work Location: In person
