Hays Business Support are currently recruiting for 4 Customer Service Advisors to join a busy and fast-paced customer contact team based in Hull. This is an excellent opportunity for candidates from a contact centre, customer service, complaints handling or telephone-based customer support background who enjoy speaking with customers and thrive in a high-volume environment.The initial assignment is for 1 month. However, there is potential for extension as the team continues to grow.
The RoleYou will be responsible for handling a wide range of customer enquiries whilst providing a professional and efficient service.Key duties will include:
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Managing a high volume of inbound customer calls
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Handling customer enquiries and resolving issues
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Updating and maintaining accurate records
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Providing clear and professional information to customers
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Managing multiple tasks in a fast-paced environment
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Using initiative to resolve queries efficiently
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Escalating complex issues where appropriate
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Delivering an excellent customer experience in every interaction
About YouTo be successful in this role, you will have:
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Previous contact centre or telephone-based customer service experience
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Experience handling a high volume of calls
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Excellent communication and listening skills
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Strong problem-solving abilities
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Confidence using computer systems and updating records
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The ability to work effectively in a fast-paced environment
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A positive and professional approach to customer service
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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