We are currently recruiting for an bar supervisor to join our established team
The ideal candidate will have previous experience within a similar role. They will be an excellent communicator and a have hands on approach to their role. They will have a background which includes leadership.
We are looking for a dynamic supervisor who is bursting with ideas of how to make our venues stand out and thrive within today’s economy and remain a market leader.
Responsibilities and Duties
RESPONSIBLE FOR: All divisions
RESPONSIBLE TO: General manager/ CEO
MAIN FUNCTIONS OF POSITION:
To manage the venue and bar service within the group, and ensure that customers are served promptly & courteously, in accordance with Standard Operating Procedures, and at all times in line with hygiene and safety regulations.
MAIN DUTIES AND RESPONSIBILITIES:
Operational Service
- Ensure cash procedures are adhered to and strictly monitored, including preparation and calculation of bills within all departments, and cashing up of tills
- Take responsibility for stock control, including ordering, acceptance, maintenance of stock levels and stock rotation, and return of any sub-standard items
- Ensure venue security is maintained and events are staffed appropriately and in accordance with licensing laws and company Security Procedures
- Report and liaise regularly with the Business Development Manager and group Directors regarding departmental performance and ensure they are informed of any relevant information or issues ASAP
- Develop and maintain professional relationships with internal and external customers
- Liaise with team regarding handover and organisation of tasks
- Liaise with Head Office to ensure invoices are forwarded promptly and are correct and that cash procedures are being adhered to
- Liaise with payroll department with regards to recruitment needs, training analysis and delivery and employee relations
- Working shift work and weekends, and bank/public holidays, ensuring prompt timekeeping and attendance
- Ensure breaks are organised in accordance with fluctuations in the volume of business
- Carry out any other reasonable request asked by Directors
Company Standards
- Promote a positive perception of the Company at all times both internally & externally
- Ensure Standard Operating Procedures are achieved and maintained at all times, and are monitored and updated when and where necessary
- Be aware of and anticipate customers needs
- Implement and ensure the Company Health, Hygiene & Safety Policy is met at all times
- Comply with & implement all legislative and licensing requirements.
- Ensure the departments are clean and hygienic, making sure cleaning rotas are adhered to and appropriate records kept
- Ensure employee conduct, uniform and personal hygiene requirements are adhered to
- Ensure the bars run smoothly on a daily basis & are adequately stocked with all necessary goods.
- Produce effective rotas to ensure staffing levels are appropriate and efficient.
- Report and where possible take action in any incidents of complaint, accident, fire, loss or damage
- Enforce Licensing Laws, Rules of Management & in-house security policies
- Check customer satisfaction regularly, ensuring all guest feedback is dealt with in a professional and efficient manner to minimise negative impressions of the site
- Prompt timekeeping and attendance and effective organisation
Leadership
- To promote a positive attitude and team ethos, including ‘lead by example’, for the site, setting the pace and standards and encouraging mutual respect
- Inspire & motivate the team to achieve highest standards therefore achieving increase in sales and profits
- Praise and recognise good performance
- Deal with poor performance where necessary implement the Company Disciplinary procedure – in conjunction with Head Office
- Pro-active in problem solving and work on own initiative to deal with problems and opportunities
Job Types: Full-time, Part-time, Permanent
Job Type: Permanent
Pay: From £12.71 per hour
Benefits:
Application question(s):
- Are you based in Rayleigh ?
- How many years supervisor experiences do you have?
- Are you punctual?
- How many years bar experience do you have ?
- Are you fully trained on bar drinks & cocktails?
Education:
- GCSE or equivalent (preferred)
Licence/Certification:
Work Location: In person
