BACKGROUND
Welcome to Bodycare – Britain's Value Beauty Platform.
The return of an iconic business beloved for its people and eternally welcoming environment. The reinvention of the no-nonsense brand that makes fairly priced health and beauty products accessible to everybody. The launch of a new retail model for the social and digital age.
Bodycare is not a store relaunch. It is the deliberate reconstruction of retail around how
consumers now discover, trust, and buy products. Each store becomes an active media
channel, a local community hub, and a live social commerce engine powered by technology, talent, and authentic local engagement.
A new type of store requires a new type of leader. The Assistant Experience Manager plays a critical role in bringing the Bodycare vision to life every day by supporting the Experience Manager in leading the store, developing the team, and delivering exceptional customer experiences.
THE ROLE
At Bodycare, an Assistant Experience Manager helps lead a community-centric, socially
driven, technologically enabled retail hub.
Working closely with the Experience Manager, the Assistant Experience Manager is
responsible for ensuring the store remains well-presented, well-stocked, commercially
focused, and welcoming for customers and colleagues alike.
The Assistant Experience Manager supports the delivery of store performance by:
Supporting Commercial Performance
- Assisting with stock management, merchandising, and product availability.
- Helping identify opportunities to improve sales and customer engagement.
- Supporting the implementation of local merchandising and promotional activity.
- Monitoring operational standards and contributing to store profitability.
Supporting Team Performance
- Leading by example and creating a positive, high-performance culture.
- Coaching and developing team members.
- Assisting with onboarding and training new colleagues.
- Supporting rota management and daily workforce planning.
Delivering Exceptional Customer Experiences
- Ensuring customers receive friendly, knowledgeable, and efficient service.
- Resolving customer issues quickly and professionally.
- Maintaining high standards of presentation and cleanliness throughout the store.
- Helping create an environment that reflects and celebrates the local community.
Supporting Social and Community Engagement
- Encouraging participation in local content creation and community initiatives.
- Supporting store social media activity and local events.
- Helping bring local customer stories and community engagement opportunities to life.
Operational Leadership
- Taking responsibility for store operations in the absence of the Experience Manager.
- Supporting compliance, health and safety, and security procedures.
- Ensuring company policies and standards are consistently followed.
THE CANDIDATE
Can you say YES to these?
✓ You are ambitious and eager to develop your leadership skills
✓ You know how to motivate and support others
✓ You are passionate about customer experience
✓ You enjoy coaching and developing people
✓ You lead by example every day
✓ You are commercially aware and results focused
✓ You take pride in maintaining high standards
✓ You embrace change and new ways of working
✓ You enjoy social media and community engagement
✓ You take ownership and solve problems
✓ You always find a way
Pay: £15.21 per hour
Work Location: In person
