Job Ref: INT25661
Branch: Mercure Telford Centre Hotel
Location: Mercure Telford Centre Hotel, Telford
Salary/Benefits: £29,000 per annum
Contract type: Permanent
Hours: Full Time
Shift pattern: Various Shift Patterns, Including Weekends
Hours per week: 40 hours per week
Posted date: 24/07/2026
Closing date: 24/08/2026
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Staff meals on duty
- Access to hotel gym facilities
- Free staff parking
A day in the life of…
As Meeting Events Sales Coordinator, you will be responsible for promoting and executing all Meetings Events business within the hotel (including weddings, parties, wakes and conferences) and as an ambassador to the hotel, you will be an expert on all the facilities on offer with the ability to advise guests based on their individual needs. You will also record and process all enquiries that are made by phone, email, or face to face to ensure all guests are dealt with efficiently and in a timely manner.
You will work with your teammates and liaise with the wider hotel team to ensure all leads are followed and departmental targets and individual KPI's are met.
What do we need from you?
- Communication Skills: As the face of our meetings and events at the hotel you’ll need to have excellent communication skills to successfully interact with clients, vendors, and hotel staff. You should be able to communicate effectively in writing and verbally and have strong interpersonal skills.
- Organisational Skills: Strong organisational skills are essential for this role. You’ll need to be able to manage multiple tasks, prioritise responsibilities, and work effectively under pressure. They should have excellent attention to detail and be able to manage budgets and schedules.
- Customer Service Skills: you’ll work with our guest first hand so you’ll need excellent customer service skills to ensure that our clients have a positive experience. You should be able to anticipate client needs, provide excellent service, and resolve issues quickly and effectively.
- Knowledge of Event Planning: Ideally, we’d love you to have knowledge of event planning, including understanding of logistics, catering, audio-visual equipment, and other details involved in planning and executing successful events. You should also be able to stay up to date with trends in event planning and hospitality.
- Flexibility: To handle unexpected changes or last-minute requests you’ll need to be flexible and approachable. You should be able to think on their feet and quickly come up with solutions to any issues that arise.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
The Mercure Telford is ideal for business trips, offering a town centre location with easy transport links to Birmingham and Shrewsbury. The hotel includes fully-equipped meeting spaces, while all rooms contain work desks and free Wi-Fi. It's also perfect for leisure trips, with many local attractions nearby, including Ironbridge, The Wrekin Walk and the Royal Airforce Museum. Head to our onsite gym, swimming pool or sauna to unwind. Peckish? Grab a bite at our fantastic Iron Masters restaurant.
This hotel is perfect for business trips, with versatile meeting rooms available. All have recently been renovated and equipped with new furniture and ClickShare technology AV. There's also a large onsite car park, further making your trip stress-free. All guests are welcome to use our fully equipped Leisure Club, which includes a swimming pool, sauna, steam room, jacuzzi and gym.
Our hotel offers a fantastic base for both international and domestic travellers, reachable in under an hour from Birmingham Airport. The hotel is well situated for those looking to explore the Shropshire Hills - an Area of Outstanding Natural Beauty.
