Overview
We are seeking a professional and friendly Dental Receptionist to join our dental practice. The successful candidate will be the first point of contact for patients, providing excellent customer service and ensuring the smooth operation of the front desk. This role offers an opportunity to work within a supportive team environment, contributing to patient care and practice efficiency. Previous office and administrative experience are highly valued, along with a warm and welcoming demeanour.
Duties
- Greet patients warmly and professionally upon arrival, creating a positive first impression
- Manage patient appointments, including scheduling, confirming, and rescheduling as necessary
- Handle patient check-in and check-out processes efficiently
- Maintain accurate patient records and update information in the practice management system
- Answer incoming phone calls promptly, addressing enquiries or redirecting as appropriate
- Process payments and organise billing procedures accurately
- Assist with administrative tasks such as filing, correspondence, and managing office supplies
- Coordinate with dental staff to ensure smooth daily operations
- Ensure the reception area remains tidy, welcoming, and well-stocked with relevant materials
Requirements
- Previous office experience is essential; experience in a dental or healthcare setting is advantageous
- Strong organisational skills with the ability to multitask effectively in a busy environment
- Excellent communication skills, both written and verbal
- Friendly, professional demeanour with a focus on delivering outstanding customer service
- Proficiency in using office software and dental practice management systems
- Ability to work well within a team and adapt to changing priorities
- Organised approach with attention to detail in record keeping and administrative tasks
Pay: £12.21-£15.00 per hour
Work Location: In person
