Attendant
Salary: Competitive Salary + Service Charge
About Hyatt Regency London – The Churchill
Hyatt Regency London – The Churchill is located in the prestigious Marylebone area of London’s West End, overlooking the gardens of Portman Square and just moments from Oxford Street and Hyde Park. Inspired by the legacy of Sir Winston Churchill, the hotel reflects a sense of British heritage and timeless style.
The hotel features 440 elegant guestrooms including 50 suites, along with 11 versatile meeting and event spaces hosting a wide range of corporate events and social occasions. Dining experiences include seasonal British dishes and Afternoon Tea at The Montagu Kitchen and cocktails at the stylish Churchill Bar & Terrace.
Colleagues work in a vibrant hospitality environment welcoming both international business travellers and leisure guests to one of London’s most sought after neighbourhoods.
Duties and responsibilities related to the Attendant role
- Clean, service, and prepare guest rooms and suites in line with hotel quality and brand standards.
- Ensure all assigned rooms are inspected and ready for guest arrivals within expected timeframes.
- Replenish guest amenities, linens, and supplies whilst maintaining excellent presentation standards.
- Respond promptly and professionally to guest requests, enquiries, and housekeeping-related concerns.
- Report maintenance issues, safety hazards, and damaged items to the appropriate department in a timely manner.
- Accurately handle and record lost property items in accordance with hotel procedures.
- Collaborate with Guest Services and wider hotel teams to deliver a seamless and personalised guest experience.
- Manage daily room allocations and productivity targets while maintaining exceptional attention to detail and service quality.
About you
You are a reliable, detail-oriented, and service-driven individual who takes pride in maintaining high standards. Previous housekeeping, hospitality, hotel, or cleaning experience is highly advantageous, although a positive attitude and willingness to learn are equally important. You enjoy working as part of a team, can manage your workload effectively in a fast-paced environment, and are committed to ensuring every guest enjoys a clean, comfortable, and welcoming stay. Strong communication skills, a proactive approach, and a genuine passion for guest satisfaction are essential for success in this role.
Benefits you will enjoy as a Attendant
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty in our colleague restaurant
- Uniform provided and laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.
With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.
At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.
Next steps: Apply today for this Attendant role and start your journey with Hyatt Hotels!
