About the Role
Chill Mail Services Ltd operates within mail services, business communications, document handling, client support, delivery coordination, and operational service management.
We are seeking a Mail Operations Director to lead mail service operations, improve workflow efficiency, oversee service standards, and support continued business growth. This role is ideal for an experienced operations leader with a background in mail services, logistics, document services, business communications, or client service delivery.
Why Join Us?
Senior Leadership Opportunity
Take a key leadership role in improving mail operations, service delivery, and overall business performance.
Professional Communications Environment
Work within a structured company that values accuracy, organisation, confidentiality, and reliable client service.
High Business Impact
Help strengthen service quality, improve internal workflows, and support long-term operational success.
Career Growth
Build leadership experience across operations, team coordination, client service, and process improvement.
Key Responsibilities
- Lead mail service operations, document workflows, and daily service delivery activities
- Oversee team performance, operational planning, service standards, reporting, and workflow efficiency
- Coordinate with clients, couriers, vendors, internal teams, and business partners
- Monitor service quality, turnaround times, documentation accuracy, and client feedback
- Develop strategies to improve productivity, reliability, and customer satisfaction
- Support staff development, process improvement, training, and leadership planning
- Prepare senior-level reports, business updates, and operational recommendations
- Ensure all service activities follow company procedures, confidentiality expectations, and delivery timelines
What We Are Looking For
Experience
- Strong experience in mail operations, document services, logistics coordination, business communications, client services, or operations management
- Previous senior management or department-level leadership experience is preferred
- Experience working with couriers, vendors, service teams, document workflows, or business clients is an advantage
Skills
- Mail operations leadership
- Service delivery and workflow management
- Team leadership and performance monitoring
- Client and stakeholder communication
- Reporting, documentation, and process improvement
- Budget monitoring and operational planning
- Strong organisation, accuracy, and decision-making skills
Education
- Bachelor’s degree in Business Administration, Operations Management, Communications, Logistics, Management, or a related field is preferred
- Professional certifications in operations management, service management, logistics, project management, or leadership are an advantage
Pay: £82,000.00-£105,000.00 per year
Benefits:
- Casual dress
- Company pension
- Private dental insurance
- Private medical insurance
Work Location: In person
