Role Overview
The primary objective of this role is to prepare accurate quotations and process parts and remake orders for customers within our Aftersales Department.
To succeed in this position, the ideal candidate will have a strong understanding of windows and doors, excellent attention to detail, and the ability to manage multiple tasks efficiently. Experience with software such as Logikal and Window Designer is advantageous, although full training will be provided.
Providing excellent customer service is a key aspect of the role. This requires clear communication with customers to gather accurate information, manage expectations, and ensure enquiries are resolved promptly. As many enquiries are time-sensitive, strong organisational skills, prioritisation, and effective time management are essential.
Key Responsibilities
- Prepare and issue quotations using Window Designer, JTS, and Logikal (training provided), typically within a 24-hour turnaround.
- Log customer enquiries accurately into the JTS (Job Tracking System) to ensure they are processed efficiently.
- Process parts and remake enquiries, ensuring all information is accurate and complete through effective communication with customers.
- Produce and distribute all relevant documentation to the Procurement and Fabrication teams.
- Liaise with the Transport team and external courier companies to arrange deliveries.
- Respond to customer enquiries via telephone and email in a professional and timely manner.
- Support the wider Aftersales Department with additional duties as required.
Additional Duties
From time to time, the successful candidate may also be required to:
- Assist customers collecting accessories and replacement parts.
- Support the Customer Service Manager with departmental tasks and projects.
- Ensure all processed items are invoiced accurately and in a timely manner.
- Undertake other reasonable duties as required by the business.
Key Skills & ExperienceCommunication Skills
- Excellent verbal and written communication skills.
- Ability to follow detailed instructions accurately.
- Methodical, thorough, and detail-oriented approach to work.
Customer Service
- Strong interpersonal skills with the ability to build and maintain positive customer relationships.
- Confidence communicating with customers, colleagues, and suppliers at all levels.
Organisation & Time Management
- Ability to manage and prioritise a busy workload effectively.
- Strong attention to detail and a proactive approach to problem-solving.
- Capable of working in a fast-paced environment while meeting deadlines.
IT Skills
- Proficient in Microsoft Office applications.
- Experience with industry-specific software such as Logikal and Window Designer is beneficial but not essential, as training will be provided.
Flexibility & Teamwork
- Positive, "can-do" attitude with a willingness to support colleagues and adapt to changing priorities.
- Ability to multitask and work effectively both independently and as part of a team.
Desirable Experience
- Previous experience within the window, door, glazing, or fenestration industry.
- Understanding of aluminium, uPVC, and/or steel window and door systems.
- Experience preparing quotations, processing orders, or working in an aftersales/customer service environment
Pay: From £27,000.00 per year
Benefits:
- Casual dress
- Free parking
- On-site parking
Work Location: In person
