Regional Manager – Supported Living Services
Covering South Yorkshire, Northwest & North Midlands
Competitive Salary £60,000 + Mileage
Full Time | Permanent | Hybrid
About the Role
As Regional Manager, you'll provide strategic leadership and operational oversight to Registered Managers, Service Managers, and wider teams across South Yorkshire, the Northwest, and North Midlands. Working in close partnership with our Operations Director, you'll be accountable for ensuring services consistently achieve high standards in quality, compliance, financial performance, staffing stability, and person-centred support.
You'll play a key role in shaping the continued growth and sustainability of the region, building strong relationships with Local Authorities, commissioners, external stakeholders, and internal teams including Quality & Compliance, Recruitment, Business Development, and People & Culture.
We're looking for a visible, inspiring, and solutions-focused leader who can balance strong operational performance with compassionate leadership and quality outcomes for the people we support.
Key Responsibilities
Operational Leadership
- Lead and oversee the delivery of multiple Supported Living services across South Yorkshire, the Northwest, and North Midlands
- Provide strategic direction and guidance to Registered Managers and Service Managers, working closely with the Operations Director on regional strategy
- Drive continuous improvement, embedding high-performance cultures and accountability across services
- Support the delivery of innovative, sustainable, and commercially viable operational models
Quality & Compliance
- Ensure all services operate in full compliance with CQC regulations, safeguarding requirements, and company policy
- Conduct regular audits, service reviews, and due diligence exercises to identify improvements
- Work closely with the Quality & Compliance team to strengthen regulatory outcomes and lead on action planning where needed
Commercial & Performance
- Take accountability for regional budgets, commissioned hours, staffing costs, and agency usage
- Identify efficiencies and commercially sound strategies that strengthen sustainability without compromising quality
- Monitor occupancy and work with Referrals and Business Development to support regional growth
- Analyse performance data and provide strategic reporting to senior leadership
People Leadership
- Inspire, motivate, and develop operational management teams across the region
- Lead on staff retention, succession planning, and leadership development
- Conduct supervisions, appraisals, and performance reviews, identifying training needs
- Promote a positive workplace culture built on staff wellbeing, engagement, and accountability
Stakeholder Relationships
- Build and maintain strong relationships with Local Authorities, commissioners, social workers, healthcare professionals, and families
- Represent IBC professionally during referral assessments, stakeholder meetings, and partnership discussions
- Support new service developments and regional growth opportunities
Person-Centred Care
- Champion approaches that promote independence, inclusion, dignity, and choice
- Ensure services deliver bespoke, high-quality support tailored to individual needs
- Oversee regular care plan reviews and monitor outcomes for the people we support
- Ensure services confidently support individuals with learning disabilities, autism, mental health needs, and behaviours that challenge
What We're Looking For
We're looking for an experienced operational leader with a strong background in multi-site Supported Living or Adult Social Care management , someone who can lead strategically while staying people-focused and quality-driven.
Essential Requirements
- NVQ Level 5 in Leadership for Health & Social Care (or equivalent)
- Significant experience in a senior operational leadership role overseeing multi-site, area, or regional services
- Previous experience holding CQC registration
- Strong knowledge of Supported Living operations and adult social care legislation
- Proven experience supporting individuals with learning disabilities, autism, mental health needs, and complex behaviours
- Demonstrable experience driving service improvement, operational performance, and team development
- Strong commercial awareness, with experience managing budgets and operational efficiencies
- Excellent leadership, communication, and stakeholder management skills
- Sound understanding of the Mental Capacity Act (MCA), DoLS, safeguarding legislation, and the CQC regulatory framework
- Full UK driving licence and access to own vehicle
What We Offer
- The opportunity to lead a growing Supported Living region across three areas
- Hybrid working, with mileage and business travel support
- Career progression within a developing, values-led organisation
- A collaborative, supportive senior leadership team
- A meaningful opportunity to shape operational strategy and business growth
- Ongoing professional development opportunities
- A genuinely rewarding role where your leadership directly impacts people's lives
Apply Today
If you're a driven operational leader who's passionate about delivering exceptional care, leading high-performing teams, and driving strategic regional success, we'd love to hear from you.
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