This is an exciting opportunity for an experienced individual with a proven track record of delivering exceptional customer service. We are looking for strong, dynamic individuals with a self-start attitude plus a confident and empathetic approach to consumers.
The main purpose of this role is to handle all pre-travel and in-resort customer queries.
Due to the nature of this role, all applicants must have a minimum of 2 years experience working in a Contact Centre Environment. Any applications without this level of experience will not be considered.
KEY RESPONSIBILITIES
- Deliver exceptional service to customers via all means of communication.
- Take ownership of all customer queries and ensure they’re fully resolved.
- Handle with confidence any pre travel customer complaints.
- Provide support and assistance to customers in resort
- Sell additional products to customers to enhance their holiday experience
- Communicate effectively with other departments within the business to help deliver and solve customer enquiries.
- Analyse customers files to ensure all administration functions are completed and relevant documentation attached.
- Demonstrate accurate and prompt communication, both written and verbal, to clients and colleagues
- Ensure company KPI’s are achieved at all times.
SKILLS/EXPERIENCE
- A minimum of 2 years experience of working fin a Contact Centre Enviorment
- Great attention to detail and the ability to demonstrate accuracy in all aspects of the role.
- Ability to work under pressure and overcome difficult situations diplomatically
- Excellent time management skills with ability to prioritise own workload, deal with conflicting demands and meet tight deadlines
- A true professional, team player, with excellent organisation and time management skills
- Ability to listen and trouble shoot enquires
- Computer literate
Job Types: Permanent, Full-time
Pay: £26,436.00 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
- Private medical insurance
Experience:
- travel industry: 2 years (preferred)
- Contact Centre: 2 years (required)
- sales/customer service: 2 years (preferred)
Work Location: In person
