The post holder will lead and coordinate the performance, information and data quality framework for Milton Keynes Mental and Community Health Services, including Talking Therapies, Adult Hearing and Priority Dental Services. Integral to the success of this role is leadership and line management of the Milton Keynes Performance, Information & Data Quality team, the surveillance and monitoring of services’ performance and intervention to ensure delivery of the performance framework.
The post holder will take responsibility for improving performance sustainably, to meet contractual obligations and CNWL priorities, by leading and supporting individual specialities’ service redesign projects to sustainably achieve the required performance. The post holder will provide specialist advice and support in all aspects of performance to ensure robust systems and processes are in place and which enable organisational priorities and key targets to be met.
Effectively and proactively lead and manage the Milton Keynes Performance, Information & Data Quality team to provide regular and ad hoc reports that faithfully track agreed metrics relevant to Milton Keynes mental and community health services, including monitoring and managing data quality issues.
Provide performance information to commissioners and ensure assurance frameworks are in place.
Produce reports on a regular basis with detailed textual and graphical information.
Analyse key performance data identifying areas of poor performance and agree an improvement plan to ensure standards and targets are fully met.
Establish a robust system for monitoring, reporting and predicting performance and identifying key risk areas.
Identify and manage potential and actual complex issues and risks to Information projects.
Risk assess and take corrective action on issues immediately and have the ability to escalate more serious issues.
Continuously work at the forefront of emerging information technology, including reporting software such as Tableau, for example to develop and communicate automated reports that constantly free analysts from wrote data processing activities so that they can spend more time listening and responding to unmet services’ needs and commissioning aspirations.
Our Vision
Wellbeing for life: We work in partnership with all who use our services to improve health and wellbeing. Together we look at ways of improving an individual’s quality of life, through high quality healthcare and personal support.
Our Values
Compassion: Our staff will be led by compassion and embody the values of care outlined in our Staff Charter.
Respect: We will respect and value the diversity of our patients, service users and staff, to create a respectful and inclusive environment, which recognises the uniqueness of each individual.
Empowerment: We will involve, inform and empower our patients, service users, carers and their families to take an active role in the management of their illness and adopt recovery principles. We will ensure our staff receive appropriate direction and support, to enable them to develop and grow.
Partnership: We will work closely with our many partners to ensure that our combined efforts are focused on achieving the best possible outcomes for the people we serve.
The postholder will lead the development and optimisation of business intelligence systems, ensuring CNWL remains at the forefront of data‑driven performance and benchmarking. They will act as a subject matter expert on data pathways and clinical systems, identifying improvement opportunities and supporting standardisation of recording practices.
The role involves delivering advanced analytical insight, including demand and capacity modelling, pathway analysis, and comprehensive performance reporting. The postholder will work closely with divisional performance and finance leads, ensuring BI outputs meet organisational priorities, while also building external intelligence relationships to support transformation, service development, and strategic growth.
