Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.
At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.
We are currently recruiting for a Spa an Wellness Manager to join our stunning Spa and Health Club at The Retreat based within out super-boutique hotel,The Londoner. As Spa & Wellness Manager, you will be responsible for the overall operation, strategic direction, and commercial performance of our spa and wellness facilities. You will inspire a high-performing team, deliver outstanding guest experiences, and ensure the highest standards of service, luxury, and operational excellence.
Overview:
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Lead the day-to-day operations of the spa, wellness, fitness, and treatment facilities.
- Drive revenue growth through effective management of treatments, retail sales, memberships, and wellness programmes.
- Recruit, train, motivate, and develop a talented spa and wellness team.
- Deliver exceptional guest experiences that exceed the expectations of a luxury clientele.
- Monitor and manage departmental budgets, payroll, and profitability targets.
- Ensure compliance with health, safety, hygiene, and regulatory requirements.
- Develop innovative wellness initiatives, treatments, and guest experiences aligned with luxury market trends.
- Build strong relationships with suppliers, brand partners, and industry contacts.
- Analyse performance metrics and implement strategies to improve operational efficiency and guest satisfaction.
- Collaborate closely with hotel leadership to support wider business objectives and enhance the overall guest journey.
About you:
