Front of House Coordinator
About Us
RDB UK is a fast-paced and growing vehicle repair and customisation business specialising in accident repairs, paintwork, body modifications, wheel refurbishment and vehicle enhancements. We pride ourselves on delivering exceptional customer service and maintaining high standards across every aspect of the business.
Role Overview
We are looking for a confident, organised and professional Front of House Coordinator to be the first point of contact for our customers. This role is ideal for someone who enjoys dealing with people, thrives in a busy environment and can effectively manage multiple tasks throughout the day.
Whilst the position is primarily customer-facing, the successful candidate will also assist with day-to-day administration, customer communications and supporting the smooth running of the business.
Key Responsibilities
* Greeting customers and visitors in a professional and friendly manner.
* Managing incoming calls, emails, WhatsApp messages and customer enquiries.
* Booking vehicles in and updating customers on repair progress.
* Maintaining customer records and job information accurately.
* Assisting with invoicing, estimates and general administration.
* Coordinating with workshop staff to ensure efficient communication.
* Managing diaries, appointments and vehicle collections/deliveries.
* Ensuring the reception and customer areas remain presentable at all times.
* Supporting management with various operational and administrative tasks.
* Assisting with the creation and coordination of customer-facing content and business communications across digital platforms.
Requirements
* Excellent communication and customer service skills.
* Strong organisational skills and attention to detail.
* Ability to multitask and work effectively under pressure.
* Good computer literacy and confidence using Microsoft Office and online systems.
* Professional appearance and positive attitude.
* Ability to work independently and use initiative.
* Comfortable working with modern communication platforms and digital media.
* Previous customer service, administration or reception experience preferred.
What We’re Looking For
The ideal candidate will be personable, proactive and reliable, with a willingness to take ownership of tasks and contribute to the continued growth of the business. They should be comfortable interacting with customers both in person and online and have an understanding of how businesses communicate with customers in today’s digital environment.
Salary
Competitive salary dependent on experience.
Location
Luton
Job Type
Full-time, Permanent
Pay: £13.00-£16.00 per hour
Benefits:
- Company events
- Employee discount
- Free parking
- On-site parking
Work Location: In person
