Location: Norwich
Salary: Competitive
Hours: Full Time
To ensure a smooth and daily operation of the branch. Responsible for managing a team providing the highest level of customer service.
Key Responsibilities
Branch Operations
- Stock management
- Shop floor standards
- Stock room standards
- Supervisor management
- Branch financial accountability (staffing hours, petty cash, cleaners)
- To ensure custom orders are being processed efficiently
- Complete branch banking daily
- To fill in all end of month spreadsheets
- Ensuring dispatch target achieved
People Management
- To recruit, train and retain the team
- To provide and record ongoing training to the team
- To highlight underperformance and support with action plan
- To work with supervisors to achieve branch standards
- To ensure the teams wellbeing needs are met
People Planning
- Completion of Elf rotas
- Management of Elf exceptions
- Holiday management
- Daily floor rota, including lunches
- Summer temp recruitment
- Summer temp rotas
Customer service
- Role model of excellent customer service on the shop floor
- Being an escalation point for customer complaint
- Actively check the branch inbox
- Spot check customer service supervisor is following company processes (correct phone greeting and email sign off)
Knowledge & Skills
- Knowledge of Microsoft Office, Netsuite
- 3 years management/supervisor experience
Name: Norwich Branch
Email: [email protected]
