At Q-Park, we currently have an exciting opportunity for a Site Supervisor with excellent customer service skills to join our friendly team on a full time permanent basis within our Q-Park Windsor Royal car park in Cardiff.
Q-Park is a European parking organisation that provides customers with a positive experience and excellent levels of customer service through its high quality car parking facilities.
The successful candidate will work 07.00 – 19.00 on a 4 on 4 off basis giving an average of 42 hours a week. There is a requirement for the candidate to be flexible and to be able to work additional hours in line with the demands of the business.
Role Purpose
Responsible for the day to day operational running of the parking facility, supervising a team of Parking Hosts, implementing the organisational policies, established procedures and core values in respect of employee management, adhering to our customer service requirements, quality and health and safety.
Principal Accountabilities
- To have an understanding of the day to day operational HR issues including, but not limited to: holiday rota’s, monthly timesheets, recruitment, management of overtime.
- Ensure all company policies and employee communications are effectively conveyed to shift personnel and deal with issues raised and, where appropriate, to refer concerns and suggestions to the Business Manager.
- Deploy available resources efficiently to meet the demands within the operation in order to meet or exceed customer service and financial performance objectives within agreed budgets and timescales.
- Supervise, support and motivate staff, assist in the identification of training needs; undertake development activities to achieve the required standards of performance and to contribute to the continuous improvement process within the business.
- Take ownership in the event of customer dissatisfaction through to resolution ensuring all details are recorded as per the customer complaint best practice procedure.
- Ensure all KPI’s are met and recorded efficiently and effectively in line with Company targets and Best Practice.
- Collate and analyse customer feedback comments ensuring the information is submitted to the Operations Support Team within required timescales, taking ownership of local issues and proactively seek resolutions and take preventative action to prevent reoccurrence.
- Ensure all equipment is fully functional, taking corrective action where required.
- Support the Business Manager with staff appraisals with Parking Hosts ensuring continuous improvement and development of the team.
- Monitor on site issues ensuring they comply with health and safety procedures and standards.
- Undertake any other role as appropriate to meet operational contingencies.
Knowledge, Skills & Experience Required
- Previous supervisor experience preferably within a service organisation.
- Have an ability to organise and motivate staff, so a high level of customer service is provided at all times.
- Excellent communication skills, motivated to contribute to the success of the operation through effective management
- Customer focussed attitude, continually seeking to make improvements proactive thinker who is able to look forward in order to ensure that performance is in line with Company strategy
- Experience of initialising and managing change
- Sound knowledge of all Microsoft Office applications
The role will be subject to a basic DBS check and satisfactory employment reference check.
Job Types: Full-time, Permanent
Pay: £14.67 per hour
Benefits:
- Company pension
- On-site parking
Application question(s):
- Do you have any unspent conditional cautions or convictions under the Rehabilitation of Offenders Act 1974? (Y/N)?
Experience:
- Customer service: 2 years (preferred)
Licence/Certification:
- Right to work in the UK (required)
Work Location: In person
