Help people live independently
Independent Lives is looking for a friendly, organised and customer-focused Direct Payment Support Adviser to join our Information, Advice and Guidance team.
You'll provide advice and support by telephone to people who employ Personal Assistants through Direct Payments, helping them understand their responsibilities and build confidence as employers. You'll also work closely with colleagues, health and social care professionals, and members of the public to ensure customers receive a high-quality service.
What you'll do
- Provide information, advice and guidance to Direct Payment employers and carers.
- Support customers to recruit and manage Personal Assistants.
- Process referrals and maintain accurate records on our CRM system.
- Respond to customer enquiries and research solutions where needed.
- Work collaboratively within a supportive team.
- Provide occasional cover for the administration team.
About you
You will have:
- Experience in a customer service or advice-based role.
- Excellent telephone and written communication skills.
- Strong organisational skills and attention to detail.
- Good IT skills, including Microsoft Office.
- A positive, professional and empathetic approach.
- A commitment to delivering excellent customer service.
Knowledge of Direct Payments, social care, disability services or employment law would be an advantage, but is not essential. Full training and support will be provided.
Why join us?
At Independent Lives, you'll be part of a values-led charity that helps people have more choice, control and independence in their lives. We offer a supportive working environment, opportunities for development and the chance to make a genuine difference every day.
Apply today and help us support people to live independently.
Pay: £24,915.80 per year
Benefits:
- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Referral programme
- Sick pay
Work Location: In person
