We have a fantastic opportunity for a Team Leader to join our Courier Services team based in Shrewsbury.
The role of the Team Leader is to support the Courier Drivers in the successful completion of their role and assist with contract performance, staffing, conduct and quality and standards.
Full-time | Mon-Fri (0800 -1700) | 40 hours pw
What benefits can you expect?
- Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
- Company sick pay covering full salary for 20 days after 2 years’ service.
- 24/7 online/telephone GP Consultation and access to prescriptions.
- 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
- Hospital cash plan benefits with sickness protection scheme.
- Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
- Access to mental health consultations.
- Access to physiotherapy consultations.
- Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
- Financial guidance re retirement planning, tax savings and state benefits.
- Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
- Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
- Refer a Friend recruitment incentive scheme with financial rewards.
- The EMED foundation, to provide support to colleagues and our local communities.
- Pension Scheme.
- Blue Light Card.
- Uniform provided.
- EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
- Flu vaccination (through an internal campaign in Autumn/Winter).
Role Responsibilities
- Business Performance and Service Delivery – Deliver excellent customer service by ensuring the prompt departure of Courier Drivers from base.
- Compliance – Assist the Compliance Team with daily, weekly and monthly Health and Safety base checks to ensure that the base and any equipment is fully compliant at all times.
- Fleet – Liaise with the Fleet supervisor to ensure that all vehicles are suitable for road use and undertake vehicle checks to ensure that performance and hygiene is optimal.
- Data Management – Ensure that personal data management systems are kept up to date with all employees’ details to ensure the accuracy of payroll and annual leave.
- KPIs – Support the Contract Manager with delivery of KPI’s, providing innovative ideas for improvement.
- People Management – Conduct probationary reviews with Courier Drivers in line with Company policy.
- Training – Ensure all areas of the contract deliver excellent service by delivering Annual Skills Development training and conducting driving assessments as and when required.
Do you have what it takes?
- Full UK manual driving licence
- Experience of working in a highly regulated, complex business, with an understanding of healthcare logistics
- Passion for patient care and delivering a highly effective service.
- Excellent communication skills, both written and verbal, with proven ability to engage at all levels within an organisation.
- High level of commercial awareness with proven experience in achieving KPI’s within a highly regulated industry.
- Strong problem-solving skills.
- Ability to coach and guide.
- Excellent organisational skills with proven ability to multi-task and prioritise as required.
- Meticulous attention to detail.
- Ability to stay calm under pressure and use initiative.
Please note that this role will be subject to several regulatory pre-employment checks, and you will be asked to provide details of your full employment history should you be invited to an interview. Your HMRC record, available to download from the Government Gateway may help you in preparing this information when required
About Us:
EMED Group is an established healthcare logistics provider that enables access to health and social care through our four specialist divisions. We are one of the largest health and care partners to the NHS with 4,000 colleagues across over 60 bases UK-wide.
EMED Group is committed to pro-actively improving the wellbeing of our communities by providing access to vital health and social care services across the UK.
