About AXA:
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.
AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive.
Job overview:
Do you have motor claims experience? Have you worked within insurance? We're looking for organised, adaptable and reliable Motor Claims Handlers to join our Motor Trade team. You'll be logging new claims, answering inbound calls and dealing with inbound correspondence from customers, brokers and third parties. You'll liaise with multiple stakeholders regarding vehicle repairs, hire and storage, as well as solicitors and our internal underwriting team.
Key responsibilities:
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Logging new claims and seeing them through to closure.
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Updating customers at all points of their claims journey.
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Investigating claims to make appropriate decisions regarding liability.
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Taking inbound calls from customers, third parties and solicitors.
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Identifying potential fraud indicators where appropriate.
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Working towards individual and team performance targets.
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Provide empathetic and professional support to customers during their claim.
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Building strong working relationships with brokers.
Work arrangements:
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
Working hours & shift pattern:
You’ll work full time, 35 hours per week over 5 days.
Induction & training:
We have a comprehensive induction plan to set you up for success. For the first 12 weeks you'll join our training academy, where you'll be required to attend in the office Monday to Friday, 9am - 5pm.
Your skills & experience:
- Experience in Motor Claims is essential.
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Property claims experience is preferable.
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Credit hire experience is preferable.
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Strong negotiation skills.
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Clear and confident telephone manner.
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Able to manage own time effectively.
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Self-motivated with a positive work ethic and attitude.
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Able to work well under pressure in a fast-paced environment.
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Adaptable to change and able to manage shifting priorities.
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Able to use different computer systems simultaneously.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.
How to apply:
To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [email protected].
We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.
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